IT Helpdesk Support - L2
# IT Helpdesk Support - L2 **レック・テクノロジー・コンサルティング株式会社** · Singapore 068898 · `On-site` 🕒 **Статус:** *Опубликовано: 10 дней назад* · *Источник: Indeed* --- ### About the Role 仕事内容: Req Technology Consulting About Us Founded in 2008 with a core expertise in database technologies, Req Technology Consulting, has grown into a premier technology consulting firm specializing in cloud, data, and AI solutions. Highly recognized for our technical excellence—including being named one of the "25 Most Promising Oracle Solution Providers" by APAC CIO Outlook —we partner with clients across industries to design, build, and operate scalable, secure, and data-driven platforms. Today, we leverage this strong infrastructure foundation to drive continuous innovation, helping organizations modernize their digital ecosystems and maximize the value of their data. We foster a collaborative and inclusive work environment where continuous learning, technical mastery, and creative innovation are deeply encouraged. As we aggressively expand our capabilities into data analytics and cutting-edge AI fields for our business, we are looking for talented professionals who are passionate about working with the latest technologies, solving complex business challenges, and building the next generation of intelligent systems. ◆ Key Responsibilities: 1. Relationships and Communication (40%) - Able to take initiative and act proactively rather than waiting for instructions. - With a service mindset, respond and resolve user queries efficiently while ensuring excellent customer service. - Provide both technical and non-technical support for Singapore Branch. - Ensure clear, concise, and professional communication with users, technical teams, and senior management. - Balance between IT skills vs Business Soft Skills. He or she needs to be able to report information/incidents accurately to superior like the business impact, workaround measures. 2. Continuous Improvement(30%) - Maintain detailed user request logs and create comprehensive reports for stakeholders. 3. Project Planning and Execution (10%) - Work closely with L3 Support & Vendors. L2 Support role will define the SLAs and ensure L3 Support/Vendors adhere to the guidelines. 4. Technology Exposure(20%) ◆ Key Requirements: - Over 8 years of experience in Corporate Banking Domain L2 Support - CASA (Current Account & Savings Account) - Loans and Lending Products - Treasury / Market Products - Accounting and General Ledger - Payments and Cash Management - Regulatory Reporting, including: - MAS (Monetary Authority of Singapore) reporting - JFSA (Japan Financial Services Agency) reporting ◆ Preferred Skills and Experience: - Experience in administering Windows Server and Linux Server environments. - Experience in performing basic application health checks. - Experience in supporting banking applications or applications for financial institutions. - Over 1 year of experience in developing application software. - Azure DevOps, Application Support - Exposure to MAS technology risk management framework, overall risk awareness, and IT Infrastructure within financial institute. - IT service management principles (ITIL preferred). - Proficiency in ITS tools (e.g., ServiceNow, Jira). - Strong customer service skills, problem-solving abilities, and the ability to work under pressure. - Collaborate across organizations and external providers to solve complex problems creatively. - Proficiency in English and at least one of the following languages: Mandarin Chinese or Japanese. Additional language proficiency is highly valued and considered an advantage. Job Types: Full-time, Contract renewal Benefits: - Health insurance - Professional development - Promotion to permanent employee License/Certification: - work authorization in Singapore WITHOUT COMPANY SPONSORSHIP (Required)
Наблюдалась 2026-10-02, впервые 2026-09-22, источник — Indeed.