IT Helpdesk Agent
# IT Helpdesk Agent **Remote Recruitment** · South Africa · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 💰 **Компенсация:** `29,000 – 32,000 ZAR` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[IT-Helpdesk]` `[Help-Desk-Support]` `[Technical-Support]` `[First-line-IT-support]` `[IT-Support]` `[Help-Desk-Agent]` `[IT-Helpdesk-Technician]` `[Service-Desk-Agent]` `[Service-Desk-Analyst]` `[IT-Help-Desk-Specialist]` `[Help-Desk-Technician]` `[IT-Help-Desk-Support]` --- ### About the Role Salary: R29 000 – R32 000 per month Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa. Role overview You'll be the first point of contact for a UK team's IT issues, troubleshooting problems and keeping people working. Key responsibilities - Provide first-line support for hardware, software and account issues - Log, track and resolve tickets in the helpdesk system - Reset passwords and manage user access via Active Directory - Escalate complex issues to second-line support - Document fixes and update the internal knowledge base What you'll need - Experience with Active Directory and user account management - Experience in a first-line IT support or helpdesk role - Comfort troubleshooting common hardware and software issues - Reliable home internet and a quiet space for UK-hours work - Clear communication when explaining fixes to non-technical users Nice to have - Familiarity with remote support tools - Experience with ticketing systems such as Zendesk or Freshdesk - A relevant IT certification What's on offer A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with room to grow into second-line support. - You join one UK employer's team full-time, not a freelance marketplace or a rotating pool of clients - No commute: work from anywhere in South Africa with reliable internet - A clear hiring process run by Remote Recruitment , from application through to your introduction to the employer How to apply Apply with an up-to-date CV. Shortlisted applicants are invited to a short recorded video interview, and successful candidates are then introduced to the UK employer. Please make sure you have a stable internet connection and a quiet workspace before applying. Originally posted on Himalayas
- IT-Helpdesk
- Help-Desk-Support
- Technical-Support
- First-line-IT-support
- IT-Support
- Help-Desk-Agent
- IT-Helpdesk-Technician
- Service-Desk-Agent
- Service-Desk-Analyst
- IT-Help-Desk-Specialist
- Help-Desk-Technician
- IT-Help-Desk-Support
Наблюдалась 2026-10-01, впервые 2026-10-01, источник — Himalayas (JSON API).