IT Executive – Infrastructure & Technical Support

Key Responsibilities

A. Firewall & Network Security

• Configure, monitor, and troubleshoot firewalls, including VPN connectivity and security policies.
• Manage firewall rules, access permissions, port forwarding, and network security settings.
• Monitor network security events and investigate connectivity or access-related issues.
• Manage site-to-site and remote-access VPNs for outlets and head office.
• Maintain network access controls and implement basic security best practices.
• Coordinate with internet service providers and security vendors for issue resolution.

B. Network Infrastructure

• Install, configure, and troubleshoot LAN, WAN, Wi-Fi, routers, switches, and access points.
• Manage IP addressing, subnetting, DHCP, DNS, VLANs, and network connectivity.
• Troubleshoot internet connectivity, slow networks, packet loss, and intermittent disconnections.
• Maintain stable network connectivity between restaurants, head office, servers, and cloud services.
• Monitor network performance and identify recurring issues.
• Maintain network diagrams, IP address records, device inventories, and configuration backups.

C. IT Hardware & End-User Support

• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
• Troubleshoot Windows operating systems, drivers, software, and hardware issues.
• Manage user accounts, system access, email configuration, and workstation setup.
• Provide first-level and second-level technical support to employees and outlet teams.
• Maintain IT asset registers, warranty records, hardware allocation, and repair tracking.
• Perform preventive maintenance and coordinate hardware repairs or replacements.

D. Server & IT Infrastructure Management

• Perform basic administration and monitoring of Windows servers and related services.
• Support Active Directory, user accounts, group policies, file permissions, and shared folders.
• Monitor server health, storage, CPU, memory, and disk utilization.
• Assist with server backups, restore testing, patching, antivirus, and endpoint security.
• Support virtual machines and cloud infrastructure, including basic AWS EC2 and VPN connectivity, where required.
• Escalate critical server or infrastructure issues to the appropriate technical team.

E. Restaurant IT & POS Support

• Provide IT support to restaurant outlets for POS systems, billing terminals, receipt printers, cash drawers, and kitchen printers.
• Troubleshoot network connectivity issues affecting POS billing and restaurant operations.
• Support Kitchen Display Systems (KDS), order display screens, and other restaurant technology.
• Coordinate with ERP, POS, delivery aggregator, and other application support teams to resolve technical issues.
• Support new outlet openings, IT installations, equipment testing, and system readiness checks.
• Ensure business-critical systems are operational and escalate issues that affect billing or customer service.

F. Software, Email & User Administration

• Support Microsoft Windows, Microsoft 365, Google Workspace, email, and collaboration tools.
• Create, modify, and disable user accounts according to approved access requests.
• Install and update approved software and maintain software license records.
• Troubleshoot email, printer, browser, application access, and connectivity issues.
• Maintain user access records and follow company IT policies.

Pay: AED3,000.00 - AED4,000.00 per month

Work Location: In person