IT EUX Onsite Engineer - Onsite Boston MA Area

The EUX Onsite Engineer is an advanced Level 1 resource who provides hands-on technical support within a Blue Mantis client environment. The role resolves issues requiring greater technical depth, physical access, or local coordination than a remote Level 1 engineer.

The engineer owns incidents and requests through resolution or escalation, supports desk-side and walk-up needs, and performs endpoint deployment and lifecycle activities. Support is delivered onsite, by phone, through remote tools, and in the client’s ITSM platform.