IT ASSISTANT OPERATIONS MANAGER - EMIRATI (UAE National)

Position: IT Assistant Operations Manager

Nationality: Emirati (Full Time)

Job Summary:

Valtrans Transportation Systems and Services LLC is seeking a qualified and experienced IT Assistant Operations Manager to support the management and daily operations of the IT department. The successful candidate will assist in overseeing IT infrastructure, systems administration, network operations, technical support, cybersecurity, and IT service delivery to ensure the smooth and efficient operation of the company's business systems.

The role requires strong technical expertise, leadership capabilities, problem-solving skills, and the ability to coordinate IT teams, manage incidents, and support technology infrastructure across multiple operational locations.

Key Responsibilities:

1. IT Operations and Infrastructure

• Assist in managing daily IT operations, ensuring the availability, reliability, and performance of IT systems and infrastructure.
• Oversee the maintenance and support of servers, networks, computers, printers, software, and other IT equipment.
• Monitor IT infrastructure performance and coordinate preventive maintenance, upgrades, and troubleshooting.
• Ensure the smooth operation of IT systems across the company's offices and operational sites.
• Assist in implementing IT policies, procedures, and operational standards.

1. Network and Systems Administration

• Support the administration and maintenance of LAN, WAN, Wi-Fi, VPN, firewalls, and network devices.
• Monitor network connectivity, server performance, and system availability.
• Coordinate with internet service providers and third-party vendors to resolve technical issues.
• Assist with user account management, access permissions, system configurations, and data backup procedures.
• Ensure appropriate disaster recovery and business continuity measures are maintained.

1. IT Support and Service Delivery

• Supervise and coordinate the IT support team in resolving technical issues and service requests.
• Ensure timely resolution of hardware, software, network, and system-related incidents.
• Establish priorities for critical incidents affecting business operations.
• Monitor service desk performance, response times, and resolution rates.
• Provide technical guidance and support to employees across different departments and locations.

1. IT Security and Compliance

• Assist in implementing and maintaining IT security policies and procedures.
• Monitor system access, endpoint protection, antivirus solutions, firewalls, and security updates.
• Coordinate vulnerability assessments, security patching, and incident response activities.
• Ensure regular data backups and support disaster recovery testing.
• Promote compliance with company IT policies, data protection requirements, and information security standards.

1. Team and Vendor Management

• Assist the IT Operations Manager in supervising IT personnel, assigning tasks, and monitoring team performance.
• Coordinate with external IT vendors, service providers, and technology partners.
• Monitor vendor service delivery, maintenance contracts, and service-level agreements.
• Assist in evaluating IT requirements, preparing technical recommendations, and coordinating equipment procurement.
• Support staff training and knowledge-sharing initiatives.

1. IT Projects and System Improvements

• Assist in planning and implementing IT infrastructure upgrades, system migrations, and technology improvement projects.
• Identify opportunities to improve system efficiency, reliability, and operational productivity.
• Coordinate IT projects with internal departments and external service providers.
• Maintain accurate documentation of IT assets, configurations, systems, procedures, and network infrastructure.
• Prepare periodic IT operations reports, incident summaries, and performance updates for management.

Qualifications and Requirements:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum 5 years of relevant IT experience, preferably with experience in IT operations, infrastructure, or systems administration.
• Previous experience in a supervisory or team-lead role is preferred.
• Strong knowledge of network administration, server management, and IT infrastructure support.
• Experience with Windows Server, Microsoft 365, Active Directory, and endpoint management.
• Knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN, firewalls, and network troubleshooting.
• Familiarity with virtualization technologies, cloud platforms, data backup, and disaster recovery.
• Understanding of cybersecurity practices, access control, patch management, and IT compliance.
• Experience coordinating IT vendors, service contracts, and technical support teams.
• Strong troubleshooting, organizational, communication, and leadership skills.
• Ability to manage multiple priorities and respond effectively to critical IT incidents.

Preferred Qualifications:

• Relevant certifications such as CompTIA Network+, Security+, Microsoft certifications, CCNA, ITIL, or equivalent.
• Experience supporting multiple offices, operational sites, or a geographically distributed workforce.
• Experience with IT service management systems, ticketing tools, and asset management platforms.
• Knowledge of IT budgeting, procurement, and infrastructure planning.

Job Type: Full-time

Application Question(s):

• Can Join Immediately
• Are you a UAE National with Family Book?

Experience:

• IT Operations: 3 years (Required)

License/Certification:

• CompTIA Network+, Security+, CCNA, ITIL, (Required)

Work Location: In person