IT Assistant – Construction Projects

Job Summary

M4 Group is looking for an IT Assistant to provide day-to-day IT support across its construction project sites and offices in Abu Dhabi.

The successful candidate will support site IT infrastructure, network connectivity, computers, printers, IP telephones and general IT operations. The initial assignment will be at a villa construction project site office in Abu Dhabi, with possible relocation to other company projects and offices depending on business requirements.

Key Responsibilities

1. IT Infrastructure & Site Setup

• Assist with installation and setup of site office IT infrastructure, including network cabling, switches, Wi-Fi access points, printers and IP telephones.
• Coordinate with internet service providers and IT vendors.
• Organize network racks, label cables and maintain network port documentation.
• Receive, verify and register IT equipment.

1. Network & Internet Support

• Monitor site internet connectivity and report network outages.
• Verify VPN connectivity between project sites and Head Office.
• Troubleshoot basic LAN, Wi-Fi and internet connectivity issues.
• Assist with network troubleshooting and escalate firewall-related issues to the IT Manager.

1. Desktop & User Support

• Set up computers for new employees, including domain joining, software installation and email configuration.
• Troubleshoot Windows, login, email, printer and shared folder issues.
• Maintain a record of IT support requests and resolutions.
• Coordinate IT equipment collection from departing employees.

1. Telephony & Communication

• Install and configure IP telephones on the dedicated voice network.
• Troubleshoot telephone connectivity and call quality issues.

1. IT Security & Asset Management

• Ensure endpoint protection software is installed and active on site devices.
• Ensure project files are stored in designated shared folders covered by daily backups.
• Maintain IT asset registers, including serial numbers, assigned users and equipment locations.
• Prepare weekly IT status reports covering open issues, internet outages and equipment requirements.
• Coordinate the collection and return of IT equipment upon project completion.

1. General IT Support

• Provide IT support to company project sites, Head Office and client/consultant offices as required.
• Coordinate with the IT Manager to ensure smooth IT operations across projects.

Qualifications & Experience

• Diploma or Bachelor's degree in Information Technology, Computer Science or an equivalent qualification.
• 1–3 years of experience in IT support or IT administration, preferably within the construction industry.
• Good working knowledge of Windows operating systems and Active Directory.
• Familiarity with Microsoft 365, LAN/VLAN networking and VPN connectivity.
• Experience with computer hardware, printers, Wi-Fi and IP telephones.
• Basic understanding of network switches, routers and firewall environments.
• Good communication and troubleshooting skills.
• Good command of English and Arabic.

Preferred Qualifications

• Basic knowledge of FortiGate firewalls.
• CompTIA A+, Network+ or CCNA certification.
• Valid UAE driving licence.

Additional Requirements

• Willingness to work at different construction project sites and company offices across Abu Dhabi as required.
• Ability to coordinate independently with site teams, vendors and service providers.
• Strong organizational and documentation skills.

Pay: AED1,500.00 - AED6,300.00 per month

Application Question(s):

• How many years of IT Support experience do you have?
• Do you have experience working in construction project sites?
• Are you familiar with Active Directory and Microsoft 365?
• Do you have hands-on experience with LAN/Wi-Fi troubleshooting and VPN connectivity?
• Do you have experience with FortiGate firewalls?
• Are you willing to work at different project sites across Abu Dhabi?
• Current Salary
• Expected Salary
• Notice Period

Work Location: In person