IT and Systems Relationship Manager

IT and Systems Relationship Manager

Job Summary

Oversee technology services and business systems, balancing operational reliability, security and responsive support with continuous improvement . Act as the link between business users, IT teams, system owners and suppliers to ensure systems are suitable, effective and efficient in meeting business needs and relevant regulatory requirements.

Reporting directly to the business owners, you will lead software development, solution architecture, application integration and modernisation across the firm. You will combine strategic direction and people management with hands-on technical involvement, taking ownership of systems and CRM development, implementation and ongoing improvement. You will translate operational needs into prioritised technology initiatives, coordinate delivery and report performance, risks and required changes to the board.

Duties

Business relationships and systems improvement

· Liaise with system owners, suppliers, advisers and internal teams to understand requirements, manage expectations and identify opportunities to improve systems, functionality and workflows.

· Coordinate development and change requests, communicate business priorities and follow issues through to resolution.

· Monitor system functionality and workflows regularly, report findings and required changes to the board, and take responsibility for delivering agreed improvements.

· Understand and extract available system data to support operational needs and reporting.

Systems, CRM and project delivery

· Manage the development and ongoing ownership of current systems, including OMS, IO, standalone software and other CRM platforms.

· Coordinate future CRM development and potential bespoke CRM projects, prioritising development against user and business requirements.

· Lead systems engineering and technology projects, including testing, piloting, integration between systems, user acceptance testing, implementation and practical rollout.

· Manage supplier relationships and track supplier commitments and delivery, communicating priorities, risks and progress clearly.

· Assess whether existing or proposed systems create regulatory risk, data protection risk, Consumer Duty concerns, record-keeping issues or advice-process issues, and coordinate required changes.

GDPR & Data Protection

· Laise with our DPO to report GDPR and data protection matters.

· Respond to internal GDPR queries to support staff in and act as the main liaison with Evalian, referring matters for specialist advice and coordinating implementation of its recommendations.

ExperienceRequired

· Practical capability in, computer networking, information security and technical support.

· A strong understanding of IT and business processes, with the ability to translate operational needs into system requirements and technology initiatives.

· Strong analytical, communication and project coordination skills, including clear written and verbal communication with technical and non-technical stakeholders.

· Sound organisation and time management, with the ability to manage multiple priorities and stakeholder relationships.

Pay: £45,000.00-£55,000.00 per year

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance
• Private medical insurance

Work Location: In person