IP Operation Excellence Manager
# IP Operation Excellence Manager **DHL** · Tangerang · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role Job Purpose: - Manages and drives performance of operations team, act as subject matter expert for stations on project shipment, supporting their improvement journey - Creates and implements operations plans and processes to deliver a smooth operational model for the targeted business volumes, meets products/ services standards/ KPIs and exceeds quality standards in line with business strategy and objectives, corporate guidelines and policies - Manages project cost control to identify savings and to maximize billing to customer according to contracts Key Responsibilities: - Track and manage country IP KPIs, lead operational reviews with customers, and initiate performance and process improvement actions. - Serve as the operational contact for customer inquiries, complaints, and claims, ensuring timely resolution and accurate documentation. - Maintain visibility of shipment status and exceptions, coordinating with internal teams for smooth updates and effective issue escalation. - Identify potential leads for Sales and maintain up‑to‑date SOPs that support consistent service delivery. - Follow and support Quality, Environmental, Health & Safety, and Business Continuity procedures and participate in related programs. - Ensure effective communication with regards to assigned topics on country and station level, collaborate with relevant stakeholders to obtain feedback and gain support. Requirements: - Education: Bachelor’s degree or equivalent experience/qualification - English fluency in both writing and speaking - Bahasa Indonesia fluency in both writing and speaking - Computer literacy and system savvy - Strong analytical and numbers driven - Results oriented without compromising Respect Experience Level - At minimum 3-5 years of working experience in Freight Forwarding (preferably Ocean Freight), with strong exposure to processes and/or controlling and/or pricing - Experience in Industrial Projects Skills: - CargoWise1 Why Join Us? At DHL Group, we value innovation, collaboration, and a commitment to excellence. You will be part of a global team that is dedicated to delivering exceptional service and driving business success. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. How to Apply: If you are ready to take on this exciting challenge and make a significant impact in our organization, please submit your English CV to this vacancy
Наблюдалась 2026-10-15, впервые 2026-10-14, источник — Indeed.