Internal Sales & Customer Service Executive

About Timbosite

Timbosite is a growing brand supplying timber engineered decking, cladding and modular fencing through builders’ merchants and stockists. We are looking for an organised, enthusiastic and customer-focused person to join our head office team and support our expanding merchant network.

The Role

You will be a key point of contact for our customers and merchant partners, handling enquiries and supporting orders from the initial quotation through to delivery and after-sales care.

Working closely with our external sales team, you will help turn enquiries into orders, keep customers informed and ensure the day-to-day sales process runs smoothly.

This role will develop as Timbosite grows, and we are looking for someone who wants to grow with us. You will have the opportunity to take on greater responsibility and help shape how we work. We want someone who uses their initiative, works through problems and identifies improvements that could make a difference to our customers and the business.

Key Responsibilities

• Answer incoming calls and emails, providing a friendly, professional and helpful service.
• Prepare and send accurate quotations, including product information, pricing and delivery details.
• Follow up quotations, chase outstanding merchant purchase orders and identify opportunities to secure sales.
• Support the external sales team with customer enquiries, quotations, order updates and follow-up actions.
• Build strong working relationships with merchants, stockists and other customers.
• Process orders accurately and maintain up-to-date customer and sales records.
• Coordinate deliveries with the warehouse and transport providers, keeping customers informed of delivery dates and any changes.
• Handle delivery queries, shortages, damages and customer concerns, taking ownership through to resolution.
• Arrange the preparation and dispatch of product samples, brochures and other sales materials.
• Follow up sample requests to gather feedback and help progress enquiries.
• Develop a good understanding of our products so you can confidently answer customer questions.
• Identify opportunities to improve processes, customer service and sales support, helping put agreed improvements into practice.
• Provide general sales administration and support to the wider team.

About You

We are looking for someone who:

• Wants to build a career and take on more responsibility as the business grows.
• Uses their initiative, thinks through problems and puts forward practical solutions.
• Is confident suggesting improvements and taking ownership of their work.
• Has a friendly telephone manner and clear written communication.
• Is organised, accurate and able to manage several tasks at once.
• Takes a proactive approach to following up enquiries and securing orders.
• Enjoys building customer relationships and working as part of a team.
• Is comfortable using email, spreadsheets and sales or order-processing systems.
• Remains calm and professional when dealing with customer concerns.

Previous experience in internal sales, customer service or sales administration would be beneficial. Experience within builders’ merchants, building materials or a similar industry would be an advantage.

What We Offer

• £26,500 basic annual salary plus commission, with OTE of £41,500.
• 20 days’ annual leave, plus bank holidays.
• An additional day off for your birthday.
• One extra day of annual leave for each completed year of service, up to five additional days—bringing your annual leave entitlement to 25 days, plus bank holidays and your birthday day off.
• Opportunities for career progression and increased responsibility as Timbosite grows.
• The opportunity to contribute ideas and make a direct impact on a growing business.

Pay: £26,500.00-£41,500.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking

Work Location: In person