Integrated Care Administrator

We have been making some changes in the way we deliver our services across Primary Care, Community services and other organisations.

Our Integrated Neighbourhood Team is building a new way of working that keeps patients safe, supported, and living well in their own homes. The team helps to achieve these goals, as well as prevent unnecessary hospital admissions, by wrapping expert community care around each patient.

We require an experienced administrator to join us to provide the essential administration and organisation for us to deliver this service. You will be working with a range of clinicians who are all focused on delivering and making a difference to patients.

The post holder will provide high-quality administrative support to the Integrated Neighbourhood Team (INT), ensuring smooth co-ordination of community-based, multidisciplinary services.

Working closely with clinical leads, social care teams, voluntary sector partners, and operational managers, the postholder will support the development of integrated working practices in community services

and timely communication to improve patient outcomes and system flow.

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.

We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients’ homes across Guildford and Waverley.

We work in partnership with Ashford & St Peter’s Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.

The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.

To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo

Adverts may close early, so you are encouraged to apply as soon as possible.

Provide administrative support to the INT Hubs, including co-ordination of multidisciplinary team (MDT) meetings and huddles, preparation of agendas and information for the meetings, minute-taking and action follow up tasks promptly.

Co-ordinate communication across teams and partner agencies, maintaining shared contact lists, protocols, and integrated working tools.

Maintain accurate data on patients referred into the INT Hubs, on the INT active caseload and track actions to support case management for people with complex needs.

Support the implementation of integrated care initiatives and national hospital discharge policy at a local level.

General Administrative Support

Act as first point of contact for those referring into the service, providing information and resolving queries or escalating as appropriate.

Manage telephone calls, emails, post, and messages in a professional and timely manner.

Organise meetings and maintain accurate records including agendas, minutes, action logs, and follow up documentation.

Ensure all filing systems (paper and electronic) are kept up to date and compliant with information governance standards.

Data and Information Management

Enter and maintain accurate data on spreadsheets, databases, and clinical systems to support service delivery and performance monitoring.

Support data collection for audits and improvement initiatives, analysing and summarising findings where required.