Insurance Executive

Company Overview

Who we are Insurance Revolution is an independent, specialist insurance broker based in Stoke-on-Trent and Manchester. We’ve built our name on finding the right cover for people other brokers struggle to help, from taxi, courier, van and fleet drivers to young drivers, motor trade and driving instructors. We don’t believe in one-size-fits-all quotes; we listen to every customer’s story and find cover that genuinely fits. As we continue to grow, we’re looking for great people to grow with us.

The role As a Customer Service Advisor, you’ll be the voice of Insurance Revolution for our existing policyholders. No two days are the same; you’ll be:

• Handling inbound calls, emails and WhatsApp messages from customers about their policies
• Making mid-term adjustments such as vehicle changes, address updates and adding drivers
• Helping customers with documents, payments and general policy queries
• Resolving issues first time wherever possible, and knowing when to escalate
• Keeping accurate records and following FCA and compliance procedures on every interaction
• Working with our Sales, Renewals and Claims teams to give customers a joined-up experience

What we’re looking for

• A friendly, confident phone manner and a genuine care for customers
• Strong attention to detail and good written communication
• Comfortable using computer systems
• Previous customer service or call centre experience is great, but attitude matters more than CV
• Insurance experience is welcome, but full training is provided

What you’ll get

• A monthly bonus based on KPIs
• The chance to join a fast-growing team
• Excellent facilities
• Potential to flourish and climb the career ladder
• An inclusive workplace culture in a growing business
• Free drinks and breakfast in our kitchen
• Regular staff events
• A relaxed office environment

Good Repute

• As the Company is regulated by the FCA, we are bound by FCA rules and guidelines. These guidelines require that we ensure all the individuals in our management structure and any staff directly involved in insurance distribution activities are of good repute. In considering whether any such person is of good repute we are required to ensure that you have a clean criminal record in relation to serious criminal offences linked to crimes against property or other crimes related to financial activities and whether you have previously been declared bankrupt. We must give particular consideration to offences of dishonesty, fraud, financial crime or other offences under legislation relating to banking and financial services, companies, insurance and consumer protection.
• If successful in your application with the company, and on commencement of employment, you will be required to complete a Basic DBS security and adverse financial checks. Your continued employment is subject to you agreeing to us arranging these checks and to the results of any such check being satisfactory to us.

Job Types: Full-time, Permanent

Additional pay:

• Monthly bonus based on KPIs

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• On-site parking

Schedule:

• Monday to Friday 09:00 - 17:30
• 1 in 3 Saturdays 10:00 - 14:00

Work Location: In person.

Pay: £27,000.00 per year

Benefits:

• Casual dress
• Discounted or free food
• On-site parking

Work Location: In person