Inside Support Specialist

The Company –

GPM, Inc. (GPM) is a closely held corporation, established in 1978, with over 50 employees. The corporate office and manufacturing facility is in Duluth, MN. The company has an office in Apple Valley, MN and has sales offices throughout the United States. GPM is a manufacturer of industrial pumps including the world’s toughest and most-reliable submersible slurry and dewatering pump, the GPM-Eliminator, as well as a leading rotating equipment solution provider. Through a combination of direct sales, distributed products and world-class service and repair, GPM serves customers in numerous industries.

Position Description –

The Inside Support Specialist is responsible for directly supporting the outside sales staff. The Inside Support Specialist will support a broad range of sales opportunities and products. This will include preparing customer quotations in accordance with the pricing and commercial policies of GPM, Inc. on a timely basis. This position is responsible for the proper selection of various equipment according to customer requirements with on-the-job training available. Sales opportunities will involve various rotating equipment products including pumps, motors, seals, fans, boilers, belt drives, gearboxes, and supporting equipment. This position supports and consults outside sales staff, primarily based in the Duluth, MN office. Duties require a high degree of organization, initiative, independent action, and assertiveness. The position is vital to establishing a strong relationship with our customers.

Qualifications –

The ideal candidate for the position shall have:

Education: (will consider any of the following)

• Associate’s or Bachelor’s degree in a technical field
• Direct applicable experience in a similar role with years 1-3 of experience

Required Experience and Skills:

• Interpersonal communication skills, both verbal and written, are necessary to effectively interact with team members and customers.
• Must be proficient in Microsoft Office, Microsoft CRM, and internet-based software.
• A willingness to be helpful and supportive of outside sales.
• Strong time management and organizational skills.
• Unquestioned moral and ethical behavior.

Responsibilities –

• Work with Outside Sales to review opportunities and develop supporting quotations and documentation.
• Provide solutions for customer problems from the product portfolio.
• Work with our various product factories in order to support customer applications.
• Review customer purchase orders for correct pricing, discounts, terms and conditions, and part numbers in preparation for order entry.
• Assist other departments in resolving problems related to customer sales and service.
• Act as a technical liaison within our office related to the various products.
• Project management lead on complex or high-profile projects.
• Various other duties as they are required in a dynamic business environment.

Reporting –

The Inside Support Specialist position reports directly to the Inside Support Manager.

Coordinates With –

• Members of the Sales Team and other GPM staff.
• Various staff from the represented and third-party companies.
• Customers including their engineering, maintenance, technical, and purchasing staff.

Conditions –

Works in an office environment. Occasional travel for training or work at other GPM facilities. 40-hour work week, varying start time, with occasional work outside office hours. May accompany sales into the field when necessary. Occasional evening or weekend time may be necessary.

Location –

Duluth, MN. Office.

Salary and Benefits –

Company offers competitive salary and excellent benefits including 401K, Profit Sharing Plan, paid vacation and up to 8 paid holidays per year.

Work Environment –

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works in a standard office setting
• The noise level in the work environment is usually quiet

Other (Physical, Mental and Visual skills) –

Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

• Must demonstrate sufficient visual and auditory acuity and manual dexterity to use computers and other equipment and the ability to communicate with a variety of people
• Ability to sit and/or stand for extended periods of time. Intermittent physical activity including bending, reaching and prolonged periods of sitting
• Ability to move about and communicate with a diverse membership and employee group
• Ability to accomplish the described responsibilities through the use of computers and technology
• Ability to work in a changing, challenging, and fast paced environment with varying stress levels
• Occasional travel required

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person