Inside Sales

Position Purpose:

Inside Sales Associate is responsible for developing new leads and revisiting lost customer relationships, communicating with customers, understanding their needs, and ensuring a smooth sales process. Drives business growth by building relationships with new and existing customers in the Pool/Landscape industry. This role involves proactive sales initiatives, outbound calls, and efficient order processing, while maintaining excellent customer service and ethical conduct. The position requires an entrepreneurial spirit, teamwork, and a solution-oriented approach, using digital sales tools and CRM systems to enhance customer interactions and drive revenue.

Key Responsibilities:

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Identify and qualify new business leads and opportunities.

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Foster good relationships with both internal and external customers to maximize sales opportunities.

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Support outside sales team in the manage of customer accounts and order processing.

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Prepare product demonstrations, presentations and proposals to potential clients.

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Track and report sales performance using sales CRM.

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Drive sales growth with proactive outbound calls, managing at least 15 customers daily using CRM tools.

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Collaborate with Credit and Lead Generation teams to maintain accounts, expedite order cycles, and identify new opportunities.

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Maintain meticulous records of sales interactions, quotes, and transactions.

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Foster continuous improvement by staying informed about product innovations, market trends, and competitor activities.

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Work directly with the Sales Enablement Team to drive revenue

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Drives adoption of digital resources to improve efficiency and sales effectiveness .

Direct Manager Direct Reports:

The position reports directly to the Branch Manager and does not directly manage other employees.

Travel Requirements:

Requires minimal travel, limited to occasional attendance at trade shows, industry association events, and company sponsored events as necessary to support sales and customer relationship efforts.

Physical Requirements:

Working Conditions:

Responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. Works in a dynamic, fast-paced environment that fosters collaboration and efficiency. This role requires adaptability to manage rapid workflows and tight deadlines, emphasizing proactive communication with customers via phone and digital channels.

Minimum Qualifications:

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Excellent verbal and written communication skills.

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Proficiency in Microsoft Office Suite (Outlook, Word, Excel), relationship management software and Internet navigation.

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Ability to effectively communicate in both verbal and written form; bilingual in English and Spanish preferred but not required.

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Problem-solving abilities.

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Excellent customer service skills with a focus on customer satisfaction and relationship-building.

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Detail-oriented with strong organizational and time management capabilities.

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Entrepreneurial spirit, with self-motivation and enthusiasm for the business.

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Capability to work cohesively within a team environment, adhering to a "one team, one fight" philosophy.

Preferred Qualifications:

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Proven experience in an inside sales role or similar.

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Experience in B2B sales.

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Knowledge of the company's products or industry.

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Experience with CRM systems for sales tracking and customer communication.

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Proficiency in English and Spanish for inclusive communication.

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Efficiently manage priorities, maintain records, and perform data-driven analyses.

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Representing the organization at trade shows and industry events.

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Commitment to professional growth and adaptation to industry trends.

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Expertise in advanced functions of Microsoft Office Suite.

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Effective collaboration with sales teams and external partners.

Minimum Education:

A high school diploma is required.

Preferred Education:

Bachelor’s degree in marketing, Business Administration, or relevant field is preferred.

Minimum Years Of Work Experience:

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Demonstrated experience in assisting customers with purchasing needs via in-person or telephone interactions.

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Proven experience or a strong interest in generating new sales opportunities through proactive calls to potential customers.

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Must be authorized to work in the United States without sponsorship.

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Valid driver’s license, satisfactory driving record, and reliable transportation are required.

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Successful completion of a criminal and driving background check, as well as a pre-employment drug test.

Certifications:

None explicitly stated or preferred.

Competencies:

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Exceptional verbal and written skills to engage with customers, team members, and partners.

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Builds strong relationships through responsive, personalized service and proactive issue resolution.

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Manages multiple interactions daily, ensuring timely order submission and documentation.

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Proficient in sales tools and CRM systems, leveraging product knowledge to achieve sales goals.

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Analyzes customer needs and sales data to provide effective solutions.

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Cultivates customer relationships and expands the company's network at industry events.

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Proficient in Microsoft Office and CRM software, using digital tools to stay informed.

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Maintains integrity, ethics, and reliability, fostering trust within the organization.

Job Location:

Heritage Pool Supply - Cordova

1211 Midas Cove Cordova, TN 38018

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

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Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.