Inside Account Manager

Is This You?

Axiom Memory Solutions is seeking a motivated, detail-oriented Inside Account Manager to join our National Sales team. This position plays an important role in supporting our National Account Managers, maintaining customer relationships, and ensuring day-to-day sales operations run smoothly.

As the Inside Account Manager for our growing team, you will:

- Provide daily sales and account support to National Account Managers and customers. - Manage incoming customer emails and phone calls, responding promptly and directing requests as needed. - Process incoming orders and coordinate order adjustments with internal teams. - Maintain product catalog information, including new product setups, discontinued items, and pricing updates. - Coordinate pricing protection for inventory on hand and in transit. - Research product availability, costs, and alternative product options. - Manage customer returns, defective product requests, and stock rotations (RMAs). - Coordinate order tracking requests and assist with resolving customer concerns. - Collaborate with sales leadership and internal departments to support customer needs. - Provide backup support across National Accounts to ensure consistent service. - Meet daily customer communication and activity expectations established by management.

Location Requirements:

- This job is in Austin, TX. You must be able to work from Axiom’s Austin, TX office. - This is not a remote position. Please only apply if you live in the Austin, TX area.

Job Requirements:

- Strong customer service and relationship-building skills. - Excellent written and verbal communication. - Strong organizational skills with the ability to manage multiple tasks and deadlines. - Attention to detail and accuracy when handling orders, pricing, and customer information. - Ability to work independently while contributing to a team environment. - Comfortable using computer systems, email, and sales or order management software. - Ability to problem-solve, prioritize requests, and follow through on customer needs. - Experience in inside sales, account management, sales support, or customer service preferred. - Experience working with product distribution, inventory, or order processing is a plus.

COMPENSATION:

- Hourly base minimum $25/hr plus commission opportunity.

WHY JOIN US?

Serving resellers, VARs, and their end users for nearly 30 years, Axiom is the fastest growing memory, storage, and fiber-optic connectivity upgrade provider in the corporate, SMB, and government markets supporting our customers with top-notch personal service. The Axiom Team is passionate about our products and our customers, constantly thriving to expand!

In addition to a competitive starting salary, we offer a comprehensive slate of benefits to include medical, dental & voluntary life insurances, a 401(k) plan, vacation/sick time, and more.

Don’t wait! Submit your resume today!