Infrastructure Lead

Role Summary:

The Tech Lead – Windows Infrastructure, Cloud & Virtualization is a senior-level position responsible for leading the design, deployment, and management of complex Windows-based infrastructure, cloud solutions, and virtualization technologies, with a strong focus on O365 Administration. Managing Windows Server, Azure Cloud, VMware, backup solutions, and O365, ensuring seamless integration of on-premises and cloud environments. This position involves overseeing enterprise systems, optimizing performance, and ensuring scalability, security, and high availability. The Tech Lead will also mentor junior engineers, manage large-scale projects, and work collaboratively with cross-functional teams to deliver robust IT infrastructure solutions aligned with organizational goals. Strong troubleshooting, leadership, and strategic planning skills are essential for success in this role.

Responsibilities:

Infrastructure Design & Management:

• Lead the design, deployment, and maintenance of enterprise Windows infrastructure, including servers, Active Directory, DNS, DHCP, and related technologies.
• Architect and manage cloud infrastructure solutions on Azure, ensuring scalability, performance, and security.
• Oversee the design and management of virtualization environments using VMware, Nutanix and other platforms, optimizing for efficiency and uptime.

O365 Administration & Management:

• Manage the deployment, configuration, and administration of Office 365 services and applications, including Exchange Online, Teams, SharePoint, OneDrive, and security management.
• Oversee user provisioning, license management, and collaboration tools integration within O365.
• Implement and maintain O365 security policies, including data loss prevention (DLP), compliance, and access controls.

Cloud & Virtualization Integration:

• Implement hybrid cloud solutions, integrating on-premises systems with Azure cloud platforms.
• Optimize and manage cloud resources for cost-efficiency and high availability.
• Drive the adoption of virtualization technologies to support the organization’s evolving infrastructure needs.

Security & Compliance:

• Ensure infrastructure security by implementing best practices for patching, backups, disaster recovery, and access control.
• Manage and configure enterprise backup solutions to protect critical data and ensure business continuity.
• Ensure systems are compliant with internal policies and external regulatory requirements.

Leadership & Mentorship:

• Lead and mentor a team of infrastructure engineers, ensuring the technical team stays up-to-date with industry best practices and certifications.
• Lead major infrastructure projects, ensuring they are completed on time, within scope, and within budget.
• Collaborate with cross-functional teams to align infrastructure initiatives with business objectives and provide technical expertise to stakeholders.

Troubleshooting & Optimization:

• Lead the troubleshooting and resolution of complex infrastructure issues related to Windows Server, O365, cloud, and virtualization technologies.
• Continuously optimize infrastructure to improve performance, reliability, and cost-effectiveness.

Documentation & Reporting:

• Maintain detailed documentation of infrastructure configurations, architectures, and standard operating procedures.
• Provide regular status reports to senior management on project progress, system health, and security updates.

People Management:

The incumbent is responsible for setting clear objectives and performance targets in collaboration with team members, ensuring alignment with overall organizational goals. This role involves actively mentoring, guiding, and providing direction to the team to cultivate skill development, operational efficiency, and continuous improvement. The incumbent applies structured performance management practices to monitor progress, troubleshoot issues, and drive the team towards achieving periodic KPIs. Through strategic oversight and regular feedback, the incumbent fosters a results-oriented environment, empowering the team to meet and exceed established benchmarks while supporting both individual and collective growth.

Functional / Technical Competencies:

• Proficient in Windows Server management (Active Directory, DNS, DHCP, Group Policy, etc.).
• Strong expertise in VMware, Nutanix and virtualization technologies.
• Hands-on experience with Azure Cloud services and architecture.
• Experience with O365 Administration, including Exchange Online, Teams, and SharePoint management.
• Proficiency in backup solutions and disaster recovery strategies - Veem, Exagrid, Netbackup, Veritas
• Strong understanding of security best practices, identity management, and network configurations.

Experience:

• 15–20 years of experience in IT infrastructure management, with deep expertise in Windows Server, O365 Administration, Azure Cloud, VMware, Nutanix and related technologies.
• Extensive experience leading large-scale infrastructure projects and managing cross-functional teams.