Infrastructure Engineer
# Infrastructure Engineer **Hysan** · Causeway Bay, Hong Kong Island · `On-site` 🕒 **Статус:** *Опубликовано: 12 дней назад* · *Источник: Indeed* --- ### About the Role Job Purpose - Responsible for tire one IT helpdesk and infrastructure support for internal offices and malls, including configuration, troubleshooting, and daily operation. The candidate should proactively discuss with the end-user / business owner to improve operation efficiency and review the progress. - Work with the business, internal IT team, and vendor to implement Corporate IT initiatives and related projects. Key Responsibilities - Handle computer and application user support. ensuring service level agreements (SLAs) are met and issues are resolved promptly. - Responsible for the systems administration for maintaining and supporting infrastructure operations for end users, such as e-mail, endpoint, Wi-Fi, network, etc. - Review and handle the systems log/issue log and provide an improvement plan. - Perform system security updates to the IT infrastructure on vulnerability issues. - Monitor system performance, conduct capacity planning, and perform event correlation. - Prepare IT training material and conduct training. - Assist supervisor with system automation on IT operations. - Drive operational efficiency and service improvement by integrating AI-powered tools and analytics to streamline workflows, reduce manual effort, and support data-driven business decision-making and support business operation. - Implement and leverage AI-assisted monitoring and security solutions (e.g., anomaly detection, predictive analytics) to proactively identify risks, optimize infrastructure performance, and enhance overall IT operational resilience. Skills, Qualifications and Experience Requirements - Diploma or above in Computer Science or related disciplines - At least 5 years of working experience in IT helpdesk support operations and infrastructure management, including LAN/SD-WAN, MS Windows, PC, and VM environment. - Hands-on experience with IT infrastructure and systems such as firewalls, network switches, Wi-Fi & backup system - Industry certifications (e.g., ITIL, CCNA, MCP) are a plus - Good team player with strong interpersonal and communication skills - Demonstrated commitment to working under pressure independently - A candidate with a Real Estate Industry background will be a plus - Good command of written and spoken English and Cantonese - Candidates with less experience will be considered as Infrastructure Engineer
Наблюдалась 2026-10-07, впервые 2026-09-24, источник — Indeed.