Information Technology Manager

The Information Technology (IT) Manager provides strategic vision and leadership for the City's technology operations, ensuring technology supports organizational priorities and advances the City's strategic goals. This position serves as a trusted partner and internal consultant to City departments, translating business needs into secure, effective, and customer-focused technology solutions.

The IT Manager oversees daily operations, leads technology planning and project implementation, and prioritizes security to protect the City's systems, data, and infrastructure. This position directly supervises and develops a team of IT professionals, including the IT Supervisor, Network Engineer, ERP Systems Administrator, and Applications Analyst, fostering collaboration, accountability, and continuous improvement.

The ideal candidate brings strong technical expertise, demonstrated leadership and project management skills, and a commitment to delivering exceptional customer service, preferably in a government or public-sector environment.

Essential Duties and Responsibilities

• Performs strategic planning for the division, identifies emerging technology opportunities, establishes priorities, and reports on outcomes and performance metrics.
• Manages the IT divisions project portfolio including sponsorship, prioritization, planning, scoping, tasks, resource allocation and communication.
• Manages and provides technical leadership and oversight of the city's network, cybersecurity, applications, and service desk, ensuring reliable and responsive technology services
• Coordinates with the leadership team in developing strategic business plans and operating policies.
• Oversees the City's Cybersecurity initiatives and technical Audit requirements.
• Oversees the development and compliance of the City's technology policies.
• Prepares and oversees the City's technology budget and technology capital equipment plan.
• Evaluates and approves technology vendor contracts within delegated authority and established city policies
• Evaluates and approves technology hardware and software purchases within delegated authority and established city policies.
• Oversees the city's technology training initiatives.
• Prepares communications and presentations for Council.
• Designs and implements special projects.
• Works flexible hours to attend evening and weekend meetings and events, as needed.
• Performs other duties as assigned.

Minimum and Desired Qualifications

Education

Bachelor's degree in computer information systems or closely related field.

Experience

Seven (7) years of progressively responsible information technology experience, of which three (3) years are supervisory or management experience.

Licenses/Certifications

• Valid driver’s license.
• Completion of required BCA/CJIS security awareness training in accordance with applicable requirements within 6 months of hire.
• Completion of required BCA Local Agency Security Officer training and designation within 6 months of hire.
• Ability to obtain additional security certification or designations as required by assigned responsibilities.

Equivalency

An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

Knowledge, Skills, and Abilities

• Demonstrated ability to lead, supervise, develop, and evaluate technical staff, establish performance expectations, and promote accountability.
• Demonstrated technical knowledge of information technology systems including network infrastructure, cybersecurity, business applications, and systems integration.
• Ability to develop strategic technology plans, evaluate emerging technologies, and align technology initiatives with the City’s organizational priorities.
• Ability to serve as a strategic partner to City departments, understand business needs, evaluate technology solutions, and implementation.
• Ability to effectively plan, prioritize, and oversee technology projects.
• Knowledge of cybersecurity principles, information security practices, technology governance, and applicable regulatory requirements.
• Ability to manage competing priorities, exercise sound judgment, resolve problems, and deliver results within available resources.
• Knowledge of budgeting, financial management, and long-term capital planning principles.
• Experience evaluating technology hardware, software, vendor services, and contracts.
• Ability to develop, implement, and oversee technology policies and procedures.
• Demonstrated commitment to responsive, collaborative, and solution-oriented customer service.
• Ability to build and maintain effective working relationships with employees, department leadership, and vendors.
• Ability to communicate complex technical information clearly and effectively to technical and nontechnical audiences, verbally and in writing.
• Ability to lead organizational change, encourage innovation, and support the effective adoption of new technologies.
• Knowledge of municipal government operations and the role of information technology in supporting public service.
• Proven ability and demonstrated commitment to an inclusive workplace related to racial equity, diversity, and inclusion.
• Proficiency in Microsoft Office software programs and applications.
• Ability to embrace and promote a culture of continuous improvement, innovation, and efficiency.

Desired Qualifications

• Formal project management experience.
• Previous experience in strategic planning and implementation.
• Experience working with people from various cultural, socioeconomic, racial, and ethnic backgrounds.
• Fluency in Spanish, Hmong, Russian, Somali, Lao or Vietnamese language(s).

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully and safely perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to fully and safely perform the essential duties.

• Core business hours are set by departments based on operational needs. Alternative schedules can be arranged but must comply with the City’s Alternative Work Arrangement policy.
• Monday – Friday, normal office hours with occasional weekend, evening and on-call work. Some travel occasionally to other locations.
• Prolonged periods of standing, bending, sitting, stooping, kneeling, climbing
• Office environment; exposure to computer screens; working closely with others, frequent interruptions.
• Must be able to lift and carry or otherwise move 10 to 50 pounds regularly/occasionally.

Brooklyn Park is a thriving northwestern suburb of Minneapolis and the sixth largest city in the state with over 86,000 residents and 30,000 jobs. As the 11th fastest growing city in Minnesota, the city has become even more vibrant because of our remarkable racial and cultural diversity. Sixty-four percent of residents are people of color, 22 percent are foreign-born, and more than a quarter speak a language other than English at home.

Our Vision, Values, and Goals

Regular, full-time City of Brooklyn Park employees (40 or more hours per week) are eligible for a benefits package including:

Vacation

• New employees generally earn 10 days of vacation per year
• Vacation accruals increase with longevity up to a maximum of 20 days per year

Sick Leave

• Sick leave is accrued at the rate of 12 days per year with unlimited accumulation

Holidays

• 12 paid holidays per year
• 1 floating holiday to be used any day in the year with supervisor approval

Health Insurance:

• Employees may choose a health plan with an option to waive coverage if covered under another qualified plan
• The City contributes a portion to the cost of health insurance
• Available to City of Brooklyn Park employees working 30 or more hours per week

Dental Insurance

• Employees may choose between two dental plans with an option to waive coverage if covered under another qualified plan

Life Insurance

• The City provides term life insurance with an option for employees to purchase additional and dependent term life insurance at group rates

Disability Insurance

• Short-term disability insurance available at group rates
• Long-term disability insurance available at group rates

Retirement

• Public Employee's Retirement Association (PERA) pension plan (employer/employee contributions)
• Optional 457 pre-tax and post-tax (Roth) deferred compensation plans for tax-deferred retirement savings

Flexible Spending Accounts (FSA)

• Reimbursement account for health care and daycare expenses using pre-tax contributions

Employee Assistance Program (EAP)

• Employee Assistance Program provides confidential counseling and referral services

Fitness

• Free on-site fitness facilities; Wellness program and fitness classes offered

Direct Deposit (mandatory)

• Payroll checks are automatically deposited into designated account(s) on payday

Regular, part-time benefited City of Brooklyn Park employees (20-29 hours per week) are not eligible for Health Insurance, but are eligible for the following benefits:

• Sick and Vacation at a pro-rated rate
• Decreasing Life Insurance
• Flexible Spending Account(s)
• Deferred Compensation, if enrolled.

Seasonal/Temporary employees

• Temporary, Seasonal, and non-benefited part-time employees earn one hour of Sick Leave for every 30 hours worked by an employee, up to a maximum of 48 hours of Sick Leave per year.

Benefits may differ based on union contracts for employees represented by a collective bargaining unit. This summary is for information only and is subject to change or revocation without notice. This summary shall not constitute a contract or guarantee, express or implied.