Information Systems Support
# Information Systems Support **Decentralized Masters** · India · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 💰 **Компенсация:** `$1,500 – $1,800` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[IT-Support-Specialist]` `[Technical-Support-Specialist]` `[IT-Helpdesk]` `[Systems-support]` `[Information-Systems-Support]` `[IT-Systems-Support]` `[Technology-Systems-Support]` `[IT-Support]` `[Systems-Support-Specialist]` `[Business-Systems-Support]` `[Systems-Support-Analyst]` `[Systems-Support-Coordinator]` `[ICT-Support]` --- ### About the Role Who We Are Catalyst Capital is a profitable, bootstrapped holding company building a diversified financial services group - education, publishing, software, wealth and tax planning tools, investment products and proprietary trading technology - funded entirely from its own operating cash. We have never taken outside capital. The cash engine is Decentralized Masters , a DeFi education business that went from zero to 160+ people, 4,500+ paying members and roughly $48.6M of FY26 revenue at ~25% earnings before tax in four years. That engine funds everything else on this page. Purpose Information Systems Support assists the Security & Infrastructure Lead with the managed-device program, access controls, and support tickets for the Catalyst Capital group. The seat is the first response when a staff member needs a device fixed, an access credential handled, or a ticket worked before it becomes a larger incident. This is a hands-on support role. It does not run the security and infrastructure function, and it does not manage other people. The seat serves the whole group, above any single brand. Reporting - Reports to the Security & Infrastructure Lead. - No direct reports. - Keeps the Security & Infrastructure Lead informed when a ticket, a device, or an access change needs their decision. - Routes tier 3 tickets to the teammate who should own them. Does not keep those tickets in order to finish them alone. Authority Decide alone - How to work a tier 1 or tier 2 ticket through to a fix or a clear next step, inside the standard the Security & Infrastructure Lead has already set. - The notes that record what changed, so the next person can see it. - Everyday device questions and setup steps that the managed-device program already covers. Do not decide - Access policy. Grant, change, or remove access only the way the Security & Infrastructure Lead has defined. Do not invent a new standard for a request. - Whether this function's program or priorities change. That sits with the Security & Infrastructure Lead. Route or escalate - Tier 3 tickets go to the right teammate, with enough context that they do not have to start over. - Any ticket, device issue, or access change that needs the Security & Infrastructure Lead's decision goes to that lead before the change is made. What you will be doing Managed devices - Assist with the managed-device program: setup, changes, and the everyday questions that come with company devices. Access controls - Assist with requests to grant, change, or remove access. - Confirm who is asking and what they should receive before changing anything. - Follow the Security & Infrastructure Lead's standard. Do not write a new one per request. Tickets - Work tier 1 and tier 2 support tickets through to a fix or a clear next step. - Route tier 3 tickets to the right teammate, with the context they need. - Write notes on what changed. - Serve staff across the Catalyst Capital group. Requirements Required - Experience on a support desk that distinguishes tier 1, tier 2, and tier 3, including when to stop and hand a ticket on. - Practical work with managed devices and with access controls. - Calm, plain communication with people who are blocked and need a device or an account fixed. - Care with access: confirm the requester and the access they should receive before making a change. - This seat has no direct reports. People-management experience is not required. Benefits - Full-time, EST - Fully remote. - Team Offsites (Dubai, Costa Rica, etc.) - The seat covers staff across the Catalyst Capital group. - Salary: $1,500–$1,800 per month Originally posted on Himalayas
- IT-Support-Specialist
- Technical-Support-Specialist
- IT-Helpdesk
- Systems-support
- Information-Systems-Support
- IT-Systems-Support
- Technology-Systems-Support
- IT-Support
- Systems-Support-Specialist
- Business-Systems-Support
- Systems-Support-Analyst
- Systems-Support-Coordinator
- ICT-Support
Наблюдалась 2026-10-08, впервые 2026-10-08, источник — Himalayas (JSON API).