Indoor Operations Manager
# Indoor Operations Manager **Top Flight Maintenance** · Cheyenne, WY 82007 · `On-site` 🕒 **Статус:** *Опубликовано: 9 дней назад* · *Источник: Indeed* --- ### About the Role Position Summary Top Flight Maintenance is hiring an Indoor Services Manager to lead the day-to-day performance of commercial janitorial and related building service operations across multiple client locations. This hands-on operational leader develops supervisors and field teams, builds accountability, maintains consistent service standards, and ensures work is completed safely, efficiently, and according to each client's scope of work. Key Responsibilities - Leadership & Accountability: Lead supervisors, crew leads, and field teams; set expectations, coach performance, reinforce policies, and ensure responsibilities are owned. - Scheduling & Work Management: Own scheduling and job execution; ensure accurate work tickets are in place before dispatch and crews receive schedules and scopes. - Staffing & Team Development: Manage staffing to demand, participate in hiring, conduct employee touchpoints, and develop emerging leaders. - Quality & Service Execution: Ensure contracted scopes and quality standards are executed; use inspections and QA/QC to identify deficiencies and verify corrections. - Issue & Complaint Resolution: Document and manage complaints, punch lists, training needs, and service deficiencies; address customer-impacting issues promptly and correct root causes. - Labor & Cost Management: Monitor labor, materials, and operating costs against estimates; identify variances and implement corrective staffing, scheduling, or process changes. - Operational Systems & Documentation: Maintain Aspire as the primary system of record for scheduling, job documentation, time approvals, field communication, issues, and service history. - Operational Readiness & Compliance: Ensure teams have supplies, equipment, training, building access, keys, security information, and other resources needed to work safely and reliably. - 3+ years of leadership experience in janitorial, facilities, property services, hospitality, or another multi-site service operation preferred. - Experience leading supervisors, crew leads, or frontline teams across multiple locations. - Strong scheduling, staffing, workforce-management, coaching, and accountability experience. - Understanding of labor efficiency, job costing, budgets, and actual-versus-estimated labor hours. - Ability to operate effectively in a fast-moving environment with changing priorities and client needs. - Strong organizational and documentation skills and consistent use of operational systems. - Valid driver’s license and ability to regularly travel between client sites. - Experience with EOS/Traction, Aspire, commercial janitorial operations, or facility maintenance is a plus. What Success Looks Like - Strong field leaders independently manage their people and sites. - Schedules are accurate, visible, and reliable; new work is scheduled promptly. - Work tickets, time approvals, complaints, punch lists, and operational issues are consistently maintained in Aspire. - Staffing aligns with workload and employees receive regular coaching and development. - Quality is consistent, complaints are addressed quickly, and recurring deficiencies are uncommon. - Labor hours track to estimates and job-level overruns are identified quickly. - Teams are prepared with the equipment, supplies, access, training, and information required to perform.
Наблюдалась 2026-10-16, впервые 2026-10-07, источник — Indeed.