Inbound & Outbound Caller
# Inbound & Outbound Caller **STERRY** · Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Call-Center-Representative]` `[Inbound-Caller]` `[Outbound-Call-Agent]` `[Customer-Service]` `[ECommerce-Customer-Support]` `[Inbound-Outbound-Calls]` `[Inbound-and-Outbound-Customer-Service]` `[Inbound-Calls-Representative]` `[Inbound-Calls]` `[Outbound-Calling]` `[Inbound-Call-Center-Agent]` `[Inbound-Call-Center]` `[Inbound-Call-Center-Representative]` --- ### About the Role Inbound & Outbound Caller - STERRY Limited Location : Remote Job Type: Full-time Join a dynamic growth marketing agency where precision meets creativity At STERRY , we're not your average marketing agency—we're the rocket fuel behind crowdfunding and e-commerce success. Since day one, we've helped clients generate over $100 million in trackable online revenue through strategies rooted in measurable performance. The Role We are looking for a proactive and customer-focused Inbound & Outbound Caller to manage incoming calls, proactively handle outbound calls, and inquiries for our e-commerce, public relations, and marketing services. The ideal candidate is an excellent communicator who can provide exceptional customer support, assist with order- and service-related concerns, and ensure every customer interaction reflects our commitment to quality and professionalism. What You'll Do - Answer inbound calls from customers, clients, and business partners in a professional and friendly manner. - Proactively make outbound calls when necessary to follow up on customer inquiries, confirm order details, or provide delivery updates. - Respond to inquiries related to products, online orders, deliveries, marketing campaigns, and company services across both retail and wholesale channels. - Assist customers with order tracking, returns, exchanges, refunds, and general account inquiries. - Support wholesale and retail order processing by helping customers place new orders, verifying product availability, and accurately entering order details into the system. - Handle client inquiries regarding marketing or PR services and direct them to the appropriate team when needed. - Manage email support for both retail and wholesale customers, responding to initial order inquiries, order confirmations, and post-purchase questions. - Ensure timely and professional email correspondence, addressing customer concerns and providing accurate information regarding products, pricing, and shipping. - Accurately document all customer interactions—both inbound calls and outbound communications—and maintain up-to-date records in the CRM system. - Resolve customer concerns promptly or escalate complex issues to the appropriate department. - Escalate complex or unresolved issues to the appropriate department (E-commerce, Marketing, PR, Operations, or Wholesale & Retail teams) with clear and thorough documentation. - Meet or exceed customer service performance metrics, including response time, call quality, email reply speed, and customer satisfaction scores. Who You Are - Education: Bachelor’s degree in Communications, Business, or related field is a plus— but what truly matters is what you can build. A standout portfolio or equivalent hands-on experience is just as valued. - At least 2 years of customer service, call center, e-commerce, or client support experience is preferred. - Excellent verbal and written English communication skills. - Strong problem-solving and conflict-resolution abilities. - Comfortable using CRM systems, order management platforms, and basic office software. - Ability to multitask and work efficiently in a fast-paced environment. - Willingness to work flexible schedules when required. What You'll Bring - Experience supporting e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, or similar). - Familiarity with digital marketing, public relations, or client services is a plus. - Strong attention to detail and organizational skills. - Customer-first mindset with a positive and professional attitude. Originally posted on Himalayas
- Call-Center-Representative
- Inbound-Caller
- Outbound-Call-Agent
- Customer-Service
- ECommerce-Customer-Support
- Inbound-Outbound-Calls
- Inbound-and-Outbound-Customer-Service
- Inbound-Calls-Representative
- Inbound-Calls
- Outbound-Calling
- Inbound-Call-Center-Agent
- Inbound-Call-Center
- Inbound-Call-Center-Representative
Наблюдалась 2026-10-10, впервые 2026-10-10, источник — Himalayas (JSON API).