In Room Dining Assistant Manager

General Information

Country/Region

Qatar

Province/City

Doha

Hiring Entity

Rosewood Doha

Department

Food & Beverage - Services

Job Type

Full-time Permanent

Job Description

Why Join Us?

At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.

Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.

You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.

About Rosewood Doha:

Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests.

Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.

Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.

Your Role:

Guest satisfaction

• Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
• Ensures that associates also provide excellent service to internal customers in other divisions as appropriate.
• Spends time in public areas observing associate-guest interaction and talking with guests, coach associates in guest service skills as necessary.
• Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner.
• Maintains positive guest and colleague interactions with good working relationships.

Finance / Administration

• Assist IRD manager monitoring the F&B Cost to ensure it is in line with budget, prepare to take action for any variations.
• Assist IRD manager ensuring that the outlet is running efficiently, including the correct stock levels for all areas, including front and back of house.
• Assist IRD manager managing all areas of business and T&C administration as required, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork.
• To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the IRD Manager.

Operations

In Room Dining

• Ensure the delivery of brand promise and provides exceptional guest service at all times.
• Provide excellent service to internal customers in other departments as appropriate.
• Maintains positive guest and colleague interactions with good working relationships.
• Establish a rapport with guests maintaining good customer relationships.
• Empower team to provide excellent customer service within guidelines, strive to improve service performance and provides constructive feedback.
• Assist to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.
• Respond to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Monitor actual and projected sales on daily basis. Review meal period covers, room capture ratios and average check to ensure revenue goals are met or exceeded. Identifies and addresses opportunities as needed.
• Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• Support and assist with new concepts and promotions.
• Provide feedback on menu sales trends to In Room Dining Manager, Executive Assistant Manager – Food and Beverage and Executive Chef
• Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Understand and manage the flow of service during Breakfast, Lunch and Dinner service periods and flex role as and when required.
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations, up sell alternatives and provide training and maintain knowledge
• Monitor outlet maintenance and report any issues and repairs that may need to be carried out
• Assist in conducting monthly inventory checks on all operating equipment and supplies.
• Develop cleaning schedules and ensures associates follow them and keep their work areas clean and sanitary
• Participate as needed in the interviewing and hiring of In Room Dining, Employee Dining Room Associates
• Use all available on the job training tools for associates, supervises on-going training initiatives and conducts training when appropriate.
• Communicate performance expectations in accordance with job descriptions for each position and monitors progress.
• Participate in performance appraisal process, coaches and counsels associates and handles progressive disciplinary procedures as required.
• Ensure that the outlet is kept clean and organized.
• Assign duties and responsibilities to associates in accordance with work requirements.
• Assist the Kitchen department on daily operations and quality control if appropriate.
• Ensures that daily amenities order is carried out in timely fashion and supervises the delivery to rooms according to hotel standards.
• Complete daily paperwork and records for relevant service period.
• Is a hands-on Manager and is present at all times within the outlet.
• Ensure the outlet has the necessary equipment before the start of each service and that are handled carefully avoiding abuse and minimizing breakage.
• Mentors direct reports. • Oversee the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Encourage associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
• Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
• Ensure that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Feedback the results of the Associate Opinion Survey (Market Matrix) and ensure that the relevant changes are implemented
• Exercise responsible management behavior at all times and positively representing the hotel management team and Rosewood Hotels & Resorts.
• Understand and strictly adhere to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensure high standards of personal presentation and grooming.
• Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Attend training sessions and meetings as and when required.

Employee Dining Room

• In collaboration with T&C Department, check condition of coffee, tea, water machines and its content and cleanliness, as well as make hourly supervision of all Employee Dining Room areas.
• Inspect the area for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments.
• Assist in the implementation of Employee Dining Room Rules and Regulation and F&B Policies and Procedures on proper handling of all equipments.
• Participate with all meetings and activities involving Employee Dining Room.
• Observe associates, reactions and confer frequently with attendants to ensure service satisfaction. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times. Be familiar with all hotel associates to overview the flow of people accurately.

Standard Responsibilities

• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition of the ones stated, in a reasonable framework.
• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
• Model the company’s culture, vision, mission and core values at all times.
• Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.
• Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
• Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).
• Responsible for the recruitment, in conjunction with the Talent & Culture Department, of associates.
• Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.
• Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.

About Us

Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.