Implementation Project Manager

Job Summary: The Implementation Project Manager (IPM) is responsible for managing customer orders and projects from initiation through completion. This role coordinates internal teams, external vendors, sales partners, and customers to ensure accurate, timely, and within scope service delivery. The IPM also manages larger-scale special projects as needed, including service upgrades, complex implementations, customer migrations, and strategic cross-functional initiatives.

Duties/Responsibilities:

• End-to-End Order Management: Manage simple and complex telecom orders from order assignment through provisioning, installation, testing, and final customer handoff.
• Project Ownership: Serve as the primary project owner for assigned customer orders, ensuring milestones, dependencies, risks, and required deliverables are tracked and completed.
• Kickoff & Requirement Validation: Lead project kickoff activities to confirm customer requirements, validate ordered services, identify critical dates, and align internal teams on scope and execution plans.
• Cross-Functional Coordination: Collaborate across internal departments including Sales, Provisioning, Field Services, Circuit Design, Engineering, and Billing to drive orders to completion.
• Special Projects Leadership: Direct large-scale special initiatives, including complex customer implementations, multi-site deployments, major service upgrades, network migrations, and escalated customer projects.
• Project Tracking & Documentation: Develop and maintain project schedules, milestone trackers, action item logs, customer communications, risk registers, and status updates to keep stakeholders informed.
• Scope & Risk Monitoring: Monitor project timelines, dependencies, resources, and customer commitments; escalate risks, delays, blockers, or scope changes to leadership with recommended next steps.
• Vendor & Site Coordination: Partner with vendors, carriers, contractors, and customer technical contacts to coordinate site access, scheduling, circuit delivery, equipment readiness, installation activities, and service turn-up.
• Service Delivery Tool & Product SME : Serve as a subject matter expert for service delivery systems and Logix products. Represent Service Delivery in UAT and support system development and automation initiatives.

Required Skills/Abilities:

The successful candidate should demonstrate the following skill sets:

• Telecom Knowledge: Strong understanding of telecom service delivery, provisioning, installation, activation, and order lifecycle management.
• Time Management: Ability to balance competing priorities and deadlines.
• Stakeholder Communication: Excellent communication skills with the ability to provide clear updates to customers, vendors, internal teams, and leadership. Execution & Problem Solving: Strong organization, follow-up, documentation, issue resolution, and escalation management skills.
• Thrives in Fast-Paced Environment: Comfortable working in a fast-paced environment with changing priorities, urgent escalations, and multiple active projects.
• Software & Systems Proficiency: Proficiency with Microsoft Office applications and project tracking tools; experience with telecom order management or CRM systems preferred.

Education and Experience:

• Associate or bachelor’s degree in business, telecommunications, project management, or a related field preferred.
• Five or more years of experience in telecommunications service delivery, implementation, provisioning, project coordination, or project management preferred.
• Experience managing customer-facing telecom orders, complex implementations, vendor coordination, escalations, or special projects preferred.
• Project management certification or formal project management training is a plus.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to communicate by typing, reading, talking, and listening effectively. The employee will be required to work for extended periods of time at a desk on a computer and must be able to maneuver through office spaces as needed. Accommodation will be provided as necessary to ensure all employees can fulfill their job responsibilities effectively.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Telecommunication: 5 years (Preferred)

Location:

• Houston, TX 77092 (Required)

Work Location: Hybrid remote in Houston, TX 77092