Implementation Manager
# Implementation Manager **dropX** · New Hyde Park, NY 11042 · `On-site` 🕒 **Статус:** *Опубликовано: 8 дней назад* · *Источник: Indeed* --- ### About the Role DropX is an out-of-home delivery and returns network built for how people shop and return today. Through a growing network of pickup and drop-off locations, service centers and hubs across the US, DropX gives marketplaces and retailers a faster, lower-cost way to move parcels in both directions. Headquartered in Long Island, New York. Take a signed retailer or marketplace from contract to steady-state volume — integration, process, sites and first scans — and hand a working account to the Account Manager. Launch Ownership - Own the launch plan for every new account from signature to steady state - Set the scope, the milestones and the go-live criteria, and hold the date - Chair the launch call and keep one plan that Commercial, Technology and Operations all work from - Say when an account is not ready to go live, and why Integration - Own the integration for each client flow end to end — label, API and scan events — working with Technology rather than waiting on it - Define the scan events and data a new flow depends on before it goes live, not after - Test end to end with the client before first volume, including exception paths - Confirm the client’s systems and DropX’s reconcile before the first invoice Network Rediness - Work with the Regional General Managers and the Head of Network Development so sites, PUDO points and service centres are ready ahead of first volume - Check capacity against the committed ramp, not against today’s volume - De-risk each launch before go-live rather than fixing it afterwards Process & Runbook - Build the operating runbook for each new client flow: steps, owners, systems and handoffs - Define exception handling before launch — failed scans, missed collections, returns that stall - Brief station teams and Quality Controllers on what is changing and what good looks like - Make the process repeatable so the second launch is faster than the first Volume Ramp & Handover - Manage the ramp from pilot volume to committed volume against the agreed curve - Watch first scans, acceptance SLA and cost per return daily through the ramp - Hand the account to the Account Manager at agreed steady state, with the runbook and the open items written down - Run a launch review and feed what went wrong into the next one Skills & Experience Required - 5+ years in implementation, onboarding or programme delivery in parcel, returns, e-commerce or retail technology - Has taken clients live, not only planned launches - Comfortable between a client’s technical team and a service centre floor in the same day - Able to build process and tooling where none exists yet - Strong with data — defines the measures, builds the reporting and acts on it Technical Competencies - Able to read an API specification and hold a technical conversation with a client’s engineers without a translator - Understands label generation, scan events, webhooks and file-based integrations — EDI, SFTP , CSV — well enough to see what will break before it does - Can test an integration independently: build the test payloads, trace a parcel through its scan events and find where the data stops - Comfortable querying operational data directly, in SQL or equivalent, rather than waiting for a report - Advanced Excel proficiency; working fluency with AI tools and order management systems - Able to build lightweight tooling and reporting without engineering support Desirable - PUDO or out-of-home returns launch experience - Marketplace or 3PL integration experience - Early-stage experience, establishing process from inception Pay: $110,000.00 - $130,000.00 per year Benefits: - Dental insurance - Health insurance - Paid time off - Parental leave - Vision insurance Work Location: In person
Наблюдалась 2026-10-15, впервые 2026-10-06, источник — Indeed.