Implementation Consultant
- Manage 10-20 active client accounts, ensuring all project milestones are met on time and to the highest standard.
- Conduct discovery meetings to understand client needs and translate them into tailored monday.com solutions.
- Build and configure custom workflows, automations, dashboards, and integrations on monday.com to meet client requirements.
- Lead strategy sessions, provide training, oversee account governance and permissioning, and deliver ongoing support to ensure client success.
- Serve as the primary point of contact for clients, maintaining clear communication and providing exceptional customer service.
- Proactively diagnose issues, escalating internally as needed, with quick resolution to maintain project momentum.
- Collaborate with internal teams and monday.com to ensure seamless project execution and client satisfaction.
- Track and document project progress, ensuring deliverables align with scope and client expectations.
- Proven experience with monday.com , including advanced workflow design, automations, and integrations.
- 3+ years of project management, implementation, or consulting experience in a client-facing role.
- Experience providing training and creating documentation for end-users.
- Familiarity with related platforms (e.g., make.com , Zapier) is a plus.
- Manage 10-20 active client accounts, ensuring all project milestones are met on time and to the highest standard.
- Conduct discovery meetings to understand client needs and translate them into tailored monday.com solutions.
- Build and configure custom workflows, automations, dashboards, and integrations on monday.com to meet client requirements.
- Lead strategy sessions, provide training, oversee account governance and permissioning, and deliver ongoing support to ensure client success.
- Serve as the primary point of contact for clients, maintaining clear communication and providing exceptional customer service.
- Proactively diagnose issues, escalating internally as needed, with quick resolution to maintain project momentum.
- Collaborate with internal teams and monday.com to ensure seamless project execution and client satisfaction.
- Track and document project progress, ensuring deliverables align with scope and client expectations.
- Strong ability to manage multiple client accounts and prioritize effectively.
- Exceptional problem-solving skills and a proactive approach to challenges.
- Excellent communication skills, both written and verbal.
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