ICT Support and Test Engineers nec

We are looking for a skilled and detail-oriented ICT Support and Test Engineer to join our team and play a key role in maintaining the integrity, performance, and quality of our systems and infrastructure. This role combines technical support, quality assurance, and systems testing to ensure seamless operations and adherence to established standards. The ideal candidate brings a methodical approach to problem-solving, strong communication skills, and a solid foundation in ICT systems and environments. This position suits an experienced professional who thrives in a collaborative setting and is committed to delivering high-quality technical outcomes.

What You'll Do

• Schedule and conduct quality audit inspections across systems, data, and documentation, identifying variations and potential high-risk areas to ensure continued adherence to established standards and procedures.
• Investigate, diagnose, and resolve system problems and performance issues, providing hands-on troubleshooting support for desktops, hardware, software, printers, databases, operating systems, email platforms, and network connectivity.
• Test the functionality, behaviour, and integrity of systems and application code within defined testing protocols and quality frameworks, identifying and documenting errors, faults, and deviations from specification.
• Develop, implement, and maintain quality assurance processes, guidelines, and strategies to support system reliability, security, and performance across the organisation.
• Recommend and facilitate corrective action plans to address non-compliance issues identified through ongoing monitoring, auditing, and review of operational processes and procedures.
• Perform organisational systems architecture reviews and assessments, providing well-informed recommendations on current and future hardware and software strategies aligned with business needs.
• Develop and deliver technical guidance, training, and support to end users and stakeholders on application software, operational procedures, and best practice usage.
• Communicate and liaise effectively with users and management to promote awareness of quality control standards, data integrity requirements, and ICT compliance obligations.
• Create, review, and maintain comprehensive technical documentation including procedural guides, operational manuals, technical specifications, testing reports, and maintenance inventory records.
• Assist in the planning and execution of system upgrades, installations, configurations, and patch management activities to minimise disruption and maintain system availability.
• Monitor and evaluate system infrastructure to proactively identify risks and opportunities for improvement, contributing to the ongoing optimisation of ICT environments.
• Collaborate with cross-functional teams and project stakeholders to support the delivery of ICT initiatives and ensure quality outcomes are achieved throughout the project lifecycle.

Preferred Qualifications

• Relevant industry certifications such as ITIL Foundation, CompTIA A+, CompTIA Network+, ISTQB (Software Testing), or Microsoft Certified qualifications.
• Experience with enterprise-level systems, cloud platforms, or virtualisation technologies such as AWS, Azure, or VMware.
• Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira, or Zendesk.
• Exposure to Agile or DevOps delivery environments and associated testing practices such as continuous integration and automated testing.
• Previous experience conducting formal ICT audits, architecture reviews, or compliance assessments.
• Knowledge of relevant Australian and international ICT standards and frameworks, including ISO/IEC 27001 or COBIT.