ICT Quality Assurance Engineer

We are looking for a detail-oriented and experienced ICT Quality Assurance Engineer to join our team and play a pivotal role in upholding the integrity and performance of our computer systems and environments. In this role, you will be responsible for designing, implementing, and managing robust quality assurance frameworks that ensure compliance with both internal policies and external industry standards. You will work closely with technical teams and stakeholders to identify risks, drive continuous improvement, and embed a culture of quality across the organisation. This position is well suited to a methodical and proactive professional with a strong background in ICT systems, auditing, and quality governance.

What You'll Do

• Plan, schedule, and conduct thorough quality audit inspections of ICT systems, data, documentation, and operational processes to assess functionality, efficiency, and compliance.
• Analyse audit findings to identify variations, irregularities, and potential high-risk areas that may compromise adherence to established standards and procedures.
• Develop and recommend corrective action plans to address non-compliance, driving timely resolution and measurable improvements across systems and processes.
• Establish, maintain, and continuously improve quality assurance frameworks, policies, and procedures aligned with accredited internal and external industry standards.
• Evaluate the functional performance, validity, and business value of ICT systems and environments, providing evidence-based recommendations to stakeholders.
• Collaborate with development, infrastructure, and operations teams to integrate quality assurance practices throughout the software and systems development lifecycle.
• Communicate and liaise with end users, technical staff, and management to promote awareness of quality standards, procedural requirements, and compliance obligations.
• Design and execute structured test plans, test cases, and testing strategies to validate system performance and identify defects prior to deployment.
• Monitor ongoing processes and systems to proactively detect quality issues and ensure sustained adherence to regulatory and organisational requirements.
• Maintain accurate and comprehensive records of audit activities, test results, findings, and corrective actions for reporting and governance purposes.
• Provide guidance, mentoring, and oversight to junior QA staff or ICT quality assurance team members where required.
• Contribute to risk assessments and the development of quality improvement initiatives that support organisational objectives and ICT strategy.

Preferred Qualifications

• Relevant industry certifications such as ISTQB (International Software Testing Qualifications Board), CISA (Certified Information Systems Auditor), or ISO Lead Auditor.
• Experience working within Agile or DevOps delivery environments and familiarity with CI/CD pipelines and associated quality practices.
• Exposure to automation testing tools such as Selenium, Postman, or similar platforms.
• Knowledge of cybersecurity frameworks and data governance practices relevant to ICT quality and compliance.
• Familiarity with Australian government or industry-specific ICT compliance requirements and regulatory environments.
• Prior experience in a supervisory or team lead capacity within a QA function.