ICT Engineer

Role Overview

As an ICT Engineer, you will play a key role in delivering support, maintenance, and project implementation services across diverse environments. You will ensure the seamless operation, troubleshooting, and enhancement of ICT infrastructure, providing high-quality service to meet organizational and client needs.

Key Responsibilities:

• Service, test, and commission wired and wireless networks in accordance with organizational and project requirements.
• Configure and manage firewall policies and security appliances.
• Deploy and maintain unified communications systems (e.g., Cisco, Avaya, NEC).
• Troubleshoot complex network and system issues using advanced diagnostic tools (e.g., Wireshark, Ekahau).
• Conduct wireless site surveys and optimize RF coverage.
• Participate in design review meetings and interpret technical documentation.
• Perform preventive and corrective maintenance as per OEM and project guidelines.
• Provide end-user training and system demonstrations with a focus on stakeholder satisfaction.
• Prepare detailed service reports and maintain accurate documentation.
• Respond to emergency call-outs and support after-hours incidents as required.
• Ensure compliance with all organizational and client policies, including confidentiality and data protection requirements.

Required Qualifications:

• 3–4 years’ experience in a similar ICT engineering role.
• Strong analytical, troubleshooting, and documentation skills.
• Excellent communication and interpersonal skills; able to interact professionally with stakeholders and communicate seamlessly in English.
• UAE Driving License.

Technical Competencies – Desirable:

• Certifications: Cisco, CommScope, HPE-Aruba, Huawei, Fortinet, Ruijie, Juniper, Palo Alto, Microsoft, NEC, Avaya.
• Basic knowledge of SQL and other database servers.
• Proficiency with Microsoft admin portal and Microsoft 365 products.
• Cloud Security: Experience securing cloud environments (AWS, Azure, GCP), including identity management and access controls.
• Endpoint Security: Familiarity with EPP/EDR platforms such as CrowdStrike, SentinelOne, or Microsoft Defender.
• SIEM & Log Analysis: Experience with tools like Splunk, IBM QRadar, Microsoft Sentinel.
• Vulnerability Management: Use of tools like Nessus, Qualys and remediation practices.
• Network Security: Advanced firewall configuration, IDS/IPS, and packet analysis. Data Security & Encryption: Understanding of encryption standards and secure data handling.
• Incident Response: Experience in containment, eradication, and recovery procedures.
• Identity & Access Management (IAM): Implementation of IAM solutions including MFA.
• Threat Intelligence: Use of threat intelligence platforms for proactive defense.
• Security Awareness: Ability to deliver training and promote best practices.

Popular Cybersecurity Certifications:

• CompTIA Security+
• Certified Ethical Hacker (CEH)
• ISC2 Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)
• ISC2 Certified Cloud Security Professional (CCSP)
• CompTIA Cybersecurity Analyst (CySA+)
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Cisco Certified CyberOps Associate
• Palo Alto Networks Certified Cybersecurity Associate (PCCSA)

Soft Skills:

• High level of discretion and professionalism.
• Customer service orientation and proactive problem-solving.
• Ability to work independently and as part of a team.
• Adaptable to changing priorities and fast-paced environments.

Pay: AED4,000.00 - AED7,000.00 per month

Work Location: In person