ICAN! Senior Communications Manager

Job Title: ICAN! Senior Communications Manager

Reports To: Strategy and Fundraising Director

Location: Remote

Level/Salary Range: Exempt- Full Time-(Hybrid or Fully Remote) $80,000-$90,000 commensurate with education, training, and experience.

HR Contact: Claudria Hurt

Position Overview:

Implementing Contraceptive Access Now (ICAN!) is an ambitious initiative working to transform how sexual and reproductive health care is paid for, accessed, and delivered so that patients everywhere have unfettered access to the person-centered sexual and reproductive care they need. ICAN! achieves our mission and vision through three primary strategies:

• Field building: Building the field of expert policymakers, advocates, and practitioners using Medicaid Family Planning Programs to expand coverage for sexual and reproductive health care.
• State policy analysis and technical assistance: Guiding and resourcing state teams to adopt, strengthen, and implement Medicaid Family Planning Programs and related policies.
• Partnering with safety net providers: Working with community-based providers to establish routine screening, accurate billing and coding, and enrollment practices.

AllianceChicago serves as ICAN!’s fiscal sponsor. You can find additional information on ICAN! by visiting www.icancoverall.org and ican4all.org.

Essentials Duties: The Senior Communications Manager leads both macro-level strategy and day-to-day planning and execution of ICAN!’s communications across multiple channels and audiences. Working closely with organizational leadership and program staff, the Senior Communications Manager is a strategist, hands-on implementer, and trusted thought partner, making data-informed recommendations to strengthen audience engagement while managing content development, social media channels, digital platforms (www.ican4all.org and www.icancoverall.org), email communications, and vendor relationships. The role serves as a critical integrator across strategy, state policy, provider training, and community engagement teams.

1. Communications Strategy & Audience Management

• Build strong relationships with staff and organizational leaders to understand priorities and coordinate communications opportunities and timelines.
• Recommend and provide tools, templates, guidance, and training to strengthen organization-wide communications capacity.
• Help establish systems that make communications a shared organizational responsibility while maintaining strategic direction, quality, and brand consistency.
• Ensure coordinated and targeted communications across ICAN!’s priority stakeholder groups which include Medicaid agencies, Federally Qualified Health Centers, policymakers, Medicaid and reproductive health policy advocates, healthcare seekers/patients, and community-based organizations.
• Identify opportunities to strengthen and evolve the ICAN! brand and voice across all channels and resources.
• With ICAN!’s digital development and marketing agencies, collect and analyze key indicators such as audience growth, reach, engagement, email performance, web traffic, and campaign results and make recommendations to strengthen future communications and organizational decision-making.
• Maintain effective communications systems by ensuring consistent and accurate audience segmentation in Pipedrive CRM and Mailchimp.

1. Digital Marketing & Communications

• Partner with all ICAN! team members to identify and amplify impact stories, resources, partnerships, events, milestones, and calls to action.
• Lead ICAN!’s social media strategy and day-to-day implementation, including content development, scheduling, publishing, audience engagement, and performance analysis.
• Partner with ICAN!’s digital marketing agency to develop and execute paid media strategies.
• Oversee development of written and visual content, including ad and post graphics and calls to action.
• Coordinate newsletter development and production as well as other priority email communications with policy and training staff; support communications before, during, and after priority events to maximize visibility and engagement.

1. Digital Development

• Support content development across ICAN!’s digital platforms www.ican4all.org and www.icancoverall.org, ensuring information is timely, clear, accurate, and aligned with ICAN! brand and tone.
• With ICAN!’s digital development agency, use audience insights and website engagement data to improve content and user experience.
• Strong understanding of SEO best practices and keyword strategy to develop website and blog content.

Core Competencies

• Strategic Communications: Ability to translate ICAN!’s strategic framework, organizational goals, and complex, highly technical policy work into clear, compelling communications strategies and content.
• Audience-Centered Thinking: Ability to develop communications based on audience, desired action, and organizational objectives.
• Project Management: Strong ability to manage multiple projects, campaigns, timelines, stakeholders, and deliverables.
• Social Media & Digital Fluency: Brings an understanding of social media strategy, content development, audience engagement, and digital trends.
• Adaptability: Solves problems and responds effectively to changing priorities and opportunities in a fast-paced environment.
• Data-Informed Decision-Making: Uses data and insights to assess performance and strengthen strategy.
• Collaboration & Relationship Building: Thrives in a highly collaborative, close-knit, high performing, and fast-paced team.
• Accountability & Influence: Ability to give and receive feedback, establish expectations, and serve as a strategic communications advisor and partner to all ICAN! staff.

Education/Training/Expertise:

• At least 7+ years of experience working in strategic communications in the health policy.
• Excellent written, verbal, and interpersonal communication skills, with the ability to translate complex and highly technical work into clear, cohesive communications.
• Experience using Google Analytics, Search Console (and similar) to evaluate communications performance and inform strategy.
• Expertise using CRMs and email marketing platforms to manage priority audiences.
• Proficiency with Canva, Microsoft 365, SharePoint, Teams, and common workplace technology.
• Experience managing vendor relationships and budgets.
• Commitment to advancing reproductive health, rights, and justice.

Working Conditions:

• Collaboration: Work as part of a high-performing, multidisciplinary team.
• Subject to AllianceChicago work location policy, may be remote with some in-person requirements.
• General office setting, extensive telephone and desk work at computer terminal.
• Flexibility: Ability to work effectively in a variety of settings

ORGANIZATIONAL OVERVIEW:

Founded by four partner Community Health Centers in 1997, AllianceChicago’s three core areas of focus are Health Care Collaboration, Health Information Technology, and Health Research & Education. AllianceChicago supports the use of HIT to improve quality, efficiency, and access to services in a national network of community Safety Net health care organizations. The mission of AllianceChicago is to improve personal, community, and public health through innovative collaboration.

ADA Statement: The Americans with Disabilities Act prohibits discrimination and ensures equal opportunity for persons with disabilities in employment, state and local government services, public accommodations, commercial facilities, and transportation. It also mandates the establishment of TDD/telephone relay services.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel as qualified.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Will you now or in the future require sponsorship?

Work Location: Hybrid remote in Chicago, IL 60654