HYPERMARKET MANAGER
# HYPERMARKET MANAGER **Star Group** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Establishing and managing a new hypermarket in Hargeisa, Somaliland requires balancing global retail management standards with local commercial practices, trade logistics, and regulatory dynamics. Below is a tailored Job Description and Key Operational Roles for a Hypermarket Manager responsible for launching and operating a new retail store in Hargeisa. Job Title: Hypermarket Manager (New Store Launch) Location: Hargeisa, Somaliland Department: Retail Operations & Commercial Strategy Reports To: Managing Director / Board of Directors Direct Reports: Assistant Manager, Department Leads (Fresh Produce/Meat, FMCG, Non-Food, Electronics), Logistics & Import Manager, Floor Supervisors, Head Cashier, Security & Facilities Lead Job Purpose To lead the end-to-end setup, grand opening, and daily operational running of a new hypermarket in Hargeisa. The Hypermarket Manager will be responsible for driving top-line revenue, managing localized import/supply chain channels, managing local talent, ensuring strict food safety and compliance with Somaliland regulations, and delivering a modern shopping experience for consumers in Hargeisa. Key Roles & Responsibilities 1. Pre-Launch & Store Setup (Hargeisa-Specific) - Store Layout & Visual Merchandising: Oversee zoning for core categories (Fresh Meat/Halal Butchery, Dairy, Dry Food, Household Goods, Imported Electronics, and Apparel) to ensure efficient customer flow and maximal space utilization. - Supply Chain & Customs Coordination: Work closely with import agents and regional logistics teams clearing shipments arriving via Berbera Port or the Wajaale border , ensuring smooth customs clearance and buffer stock management for imported goods. - Cold Chain & Power Readiness: Supervise the installation and backup testing of refrigeration units and heavy-duty generators to guarantee uninterrupted cold chains (critical for perishables, dairy, and frozen goods in Hargeisa's climate). 2. Commercial Management & Local Procurement - Local & Regional Supplier Relations: Establish direct sourcing pipelines with local farmers (fresh fruit/vegetables), regional livestock/meat suppliers, and local distributors in Hargeisa. - Category & Pricing Strategy: Set competitive pricing models tailored to the Hargeisa consumer market, balancing affordable everyday staples with premium imported retail goods. - Multi-Currency & Payment Integration: Ensure POS systems natively handle dual-currency transactions ( USD and Somaliland Shilling - SLSH ) and integrate mobile money checkout solutions ( Zaad / Sahal ). 3. Team Leadership, Hiring & Staff Development - Training Programs: Conduct comprehensive pre-opening training covering POS operations, customer service excellence, loss prevention, and hygiene/HACCP practices for fresh food handling. - Workforce Scheduling & Performance: Implement staff rotas, track daily productivity, and set targets for individual departments to ensure high service speed during peak shopping hours (e.g., evenings and weekends). 4. Operations, Stock & Loss Prevention - Inventory & Shrinkage Control: Implement strict inventory management protocols to minimize stock loss, theft, damage, and administrative errors. - Waste Management (Fresh Section): Monitor daily waste metrics in high-risk departments (dairy, bakery, fresh meat, produce) and implement aggressive rotation (FIFO). - Security & Asset Protection: Coordinate with internal security teams and local police authorities to safeguard store assets, vehicles, cash offices, and premises. 5. Marketing, Customer Experience & Community Relations - Grand Opening Campaign: Partner with marketing teams to organize high-visibility launch events, local radio/billboard advertising, and opening discounts. - Customer Retention: Build customer loyalty programs tailored to local shopping habits (family-sized packaging, monthly grocery bundles). - Community Engagement: Maintain strong community relations with local elders, business associations, and local council authorities. Candidate Profile & QualificationsRequirementDetails Education Bachelor’s degree in Business Administration, Retail Management, Supply Chain, or a related field. Experience 7–10+ years of retail store management experience (Hypermarket / Supermarket format), ideally in East Africa or the Horn of Africa. Experience managing a new store opening (NSO) is strongly preferred. Languages English is required. Knowledge of Arabic is an added advantage. Technical Competencies Proficiency in ERP systems (e.g., SAP, Oracle, MS Dynamics), modern Retail POS software, mobile payment integrations and advanced MS Excel. Key Skills Strong leadership, supply chain and customs problem-solving, financial acumen (P&L ownership), negotiation, and crisis management.Essential KPI Framework (Post-Launch) - Monthly Sales Revenue vs. Target: Measuring top-line growth across FMCG, Fresh, and Non-Food sections. - Shrinkage Rate: Keeping overall inventory loss/shrinkage under 0.8% of total turnover. - Inventory Turnover / Out-of-Stock (OOS) Rate: Maintaining less than 3% OOS on core daily necessity items. - Checkout Efficiency: Average transaction time at checkout (minimizing queue times during peak evening hours). - Staff Turnover & Retention: Keeping key staff turnover low in the initial 12 months. Work Location: In person
Наблюдалась 2026-10-20, впервые 2026-10-14, найдена на 2 площадках, источник — Indeed.