Human Resources Supervisor

人事主管 Human Resources Supervisor

【岗位概述 Role Summary】

中文：

本岗位为实操型人事岗位，工作地点印尼雅加达，向人力资源经理汇报。负责独立开展常规招聘及全模块人事运营，服务印尼籍与中国籍全体员工，确保人事事务、数据、文件按时准确处理，做好完整记录与跟进。人力资源经理不在岗期间，可以独立承接HR日常工作，保障业务连续性。岗位工作目标及试用期评估，由人力资源经理与公司负责人共同确定，并与集团人力资源要求保持一致。

English:

This is a hands‑on HR role based in Jakarta, Indonesia, reporting to HR Manager. You will independently own routine recruitment and end‑to‑end local HR operations covering both Indonesian and Chinese employees. You are responsible for accurate and timely handling of employee matters, HR data, documents and deadlines. You will maintain complete records and follow‑up mechanisms and provide backup HR coverage when HR Manager is absent. Objectives and probation review will be jointly agreed by HR Manager and Company Head, aligned with Group HR policy.

【主要工作职责 Key Responsibilities】

中文：

1. 常规招聘与内推管理

独立完成已获批岗位全流程招聘，简历筛选、初步沟通、面试协调、候选人反馈及入职跟进；统一登记各招聘渠道及员工内推简历，记录简历接收时间、应聘岗位、处理状态、下一步行动及负责人；对不符合、暂缓、待确认候选人记录原因并按流程反馈；主动跟进面试反馈与录用决策，超时事项及时向人力资源经理升级；每周更新招聘进度与卡点，保证每一份简历处理状态均可追溯。

1. 员工入离职与合同管理

独立处理入职资料收集、入职安排、员工档案维护以及人事系统录入；使用公司标准模板准备劳动合同，跟进合同签署、续签、到期提醒；跟进试用期评估，协调部门负责人按时给出评估反馈；负责离职全流程办理，协调工作交接、档案更新，提供薪资结算所需全部信息。

1. 考勤、薪资数据与福利执行

维护并核对考勤、休假、加班及各类薪资变动数据，发现数据差异进行核实并留存凭证；按照薪资周期向人力资源经理提交完整可校验的薪资核算基础数据；负责BPJS社保日常操作、人员变更、账单核对跟进；按制度处理福利申请、医疗报销，跟进审批至闭环；解答员工薪资考勤日常咨询，涉及政策争议、需要高层决策事项及时上报。

1. 外籍员工事务支持

维护外籍员工人员台账、证件状态及到期预警表；按照既定方案收集申请材料、对接第三方代理机构、跟进证件办理进度，及时上报材料缺失、办理延期风险；设置关键证件到期提醒，留存全部办理与沟通记录；遇到复杂许可、居留、当地政策问题提交人力资源经理协调处理。

1. 员工服务与问题跟进

接收、登记员工咨询和诉求，明确后续动作并跟进反馈；依据公司制度解答常规人事问题；收到员工投诉、劳资争议及敏感事件，整理客观事实后及时向上汇报；协助人事政策宣导、绩效评估、培训组织，跟进材料收集与落地完成情况。

1. 台账管理、工作汇报与备岗支持

维护招聘、人事档案、合同、证件、HR待办各类台账，及时更新状态；自主推进分配工作，对待回复事项主动跟进催办，出现卡点及时上报避免工作停滞；维护操作流程文档与交接资料，熟悉全部核心HR流程；人力资源经理缺席时，承接日常人事协调运营，对接集团HR及公司管理层，保障人事工作不间断。

English:

1. Routine Recruitment and Employee Referrals

Manage full‑cycle routine recruitment including CV screening, interview coordination, candidate follow‑up and onboarding. Log all applications from job channels and employee referrals, track status, next actions and escalate delayed hiring decisions. Provide weekly recruitment progress update and blockers. Record reasons for unsuitable / deferred candidates and follow company feedback process.

1. Onboarding, Offboarding & Employment Contracts

Administer employee onboarding, offboarding, employment contract preparation, signature tracking, contract expiry reminder and probation review coordination. Maintain employee files and HRIS system records. Prepare payroll settlement information upon resignation.

1. Attendance, Payroll Inputs and Benefits Administration

Verify attendance, leave, overtime and payroll‑related data; submit accurate payroll inputs on schedule. Handle BPJS daily administration, employee changes and billing reconciliation. Process benefit requests and medical reimbursements, respond to payroll & attendance queries and escalate policy disputes.

1. Expatriate Administration Support

Maintain expatriate employee permit & document tracker; collect application documents, coordinate with external agents, monitor permit deadlines and report risks of missing documents or delays. Escalate complex immigration matters to HR Manager.

1. Employee Services and Issue Follow‑up

Receive and log employee enquiries & complaints; resolve routine issues per company policy and escalate sensitive cases with documented facts. Support policy communication, performance review and training arrangements.

1. Records, Reporting and Backup Coverage

Maintain HR trackers for recruitment, contracts, permits and action items. Proactively follow‑up pending tasks and escalate bottlenecks to avoid long delays. Keep process documentation and hand‑over records, provide full daily HR operational backup during HR Manager’s absence, liaise with Group HR and Company Head to ensure business continuity.

【交付与工作标准 Deliverables & Working Standards】

中文：

1. 收到简历1个工作日内完成登记确认；3个工作日输出初筛意见或明确待核实事项；
2. 面试中候选人每周至少更新一次状态，直至录用、拒绝、候选人放弃或正式暂缓；
3. 接到交办任务，1个工作日内反馈预计完成时间，预判延期风险提前上报；
4. 每周提交工作周报：待办事项、已完成工作、逾期原因、需要协调支持；
5. 薪资考勤资料严格按截止日期提交，所有数据留有依据，出现差异附带说明；
6. 根据当地办理周期，提前完成合同、各类证件到期提醒；
7. 员工咨询第一时间确认接收，复杂事项告知对接负责人以及预计反馈时间。

English:

• Log incoming applications within 1 business day; provide initial screening feedback within 3 business days.
• Update interview‑candidate status weekly until hire / reject / withdraw / formal hold.
• Confirm expected completion timeline for assigned tasks within 1 business day and proactively flag delay risks.
• Submit weekly task status update including completed items, overdue reasons and support requirements.
• Submit payroll & attendance data by agreed deadlines with supporting evidence and discrepancy explanations.
• Send advance reminders for employment contracts and permit renewals based on actual processing lead‑time.
• Acknowledge employee enquiries timely; for complex issues inform stakeholders and expected response timeline.

【任职要求 Qualifications】

中文：

1. 3年以上印尼本地人事实操经验，能够独立负责人力资源多模块工作；
2. 具备完整招聘全流程、入离职、合同管理、考勤薪资数据处理、BPJS实操经验；
3. 有中资企业、跨文化团队、外籍员工证件办理对接经验优先；
4. 熟练使用Excel以及人事HRIS系统；具备较强的数据核对、文档管理、期限管控能力；
5. 做事主动跟进，沟通反馈清晰，有独立完整落地人事项目的实际案例；
6. 工作语言：印尼语流利，英语可以满足办公使用；会中文为加分项。

English:

• Minimum 3 years hands‑on HR practical experience in Indonesia, capable of independently handling multiple HR modules.
• Solid practical exposure in recruitment, onboarding/offboarding, employment contracts, payroll input, attendance management and BPJS administration.
• Preferred: working experience at Chinese‑invested company, cross‑cultural environment or expatriate document administration.
• Proficient in Excel and HRIS systems; strong capability on data validation, document control and deadline management.
• Proactive follow‑up, clear communication with proven examples of independently delivering HR assignments.
• Professional working proficiency in Bahasa Indonesia and working‑level English. Mandarin language capability is an advantage.

【我们提供 What We Offer】

中文：有竞争力薪酬待遇，完整BPJS社保福利，跨境多元化工作平台与成长机会。

English: Competitive remuneration package, BPJS social benefits, learning & development opportunities in cross‑border working environment.