Human Resources Manager - Warehouse Team

Location: Staten Island, NY (on-site, production facility)

Department: People & Culture

Reports to: SVP, Head of People & HR Operations

Employment type: Full-time, exempt

Schedule: Primarily day shift M-F with periodic on-call requirements outside of working hours for escalations

Why Epicured?

Epicured is on a mission to combat and prevent chronic disease, translating scientific research into high-quality food products for patients nationwide. Our evidence-based approach brings the best of the clinical and culinary worlds together to help people eat better, feel better, and live better one meal at a time.

By joining our team, you’ll contribute to meaningful initiatives at the intersection of food, healthcare, and technology — helping to improve access, reduce complexity, and directly impact the lives of people managing chronic health conditions.

About the Role

We're looking for an HR Manager to be the on-site leader for our Staten Island production facility. You'll own employee relations, investigations, and employment-law compliance for a large, multi-shift hourly workforce. You'll also partner with leadership to build a workplace where people are treated with respect, held to clear and consistent standards, and given real opportunities to grow.

This is a visible, hands-on role. You'll be on the floor, credible with frontline employees and senior leaders alike, and trusted to make sound, well-documented decisions when the stakes are high. The right person is equally comfortable closing out a complex investigation in the morning and launching a career pathway for line employees in the afternoon. This role reports to the SVP, Head of People & HR Operations for Epicured and will oversee the HR Assistant onsite.

What You'll Do

Culture, Development, and Retention

• Build comprehensive onboarding with our GM that sets new hires up to succeed, delivered in both English and Spanish.
• With the support and guidance of the GM and SVP of People, co-create pathways for hourly employees to grow, including cross-training, lead and supervisor development, and internal promotion.
• Conduct training for supervisors on respectful, effective frontline leadership, and model it every day on the floor.
• Build trusted channels for employees to raise concerns early, and make sure they hear back.
• Recognize and reinforce the behaviors that make this a great place to work.

Employee Relations and Investigations

• Own the full investigation process from intake through documented resolution: interviews, evidence gathering, credibility assessment, findings, and corrective action. Matters include harassment, discrimination, retaliation, workplace conduct, safety, attendance, and policy violations.
• Conduct interviews and deliver outcomes with clear, accurate, defensible documentation in both.
• Make and recommend interim measures (such as schedule changes or administrative leave) to protect employees and the integrity of an investigation.
• Lead de-escalation and workplace-safety concerns, following established protocols.
• Coach supervisors and managers on progressive discipline, performance management, and difficult conversations, and hold them to consistent standards.
• Handle grievances, complaints, escalations, and separations with discretion, fairness, care, and consistency.
• Track trends in complaints, discipline, attendance, and turnover to address root causes.

Compliance and Risk Management

• Ensure compliance with federal, New York State, and New York City employment laws
• Maintain compliant policies, postings, and required training (including annual NYS/NYC sexual harassment prevention training) in English and Spanish.
• Manage I-9 compliance, personnel records, and audit readiness.
• Partner with Operations and EHS on OSHA recordkeeping, workers' compensation, return-to-work, reasonable accommodation, and, where applicable, the NYS Warehouse Worker Protection Act.

HR Operations

• Oversee recruiting and hiring for production roles.
• Administer benefits, leaves, and accommodations, and partner with Payroll to ensure accurate, on-time pay.
• Maintain HRIS data integrity and produce regular reporting on headcount, turnover, investigations, and compliance.
• Supervise and develop our HR Assistant.

What You Bring

• Bachelor's degree in Human Resources, Business, Labor Relations, or a related field, or equivalent experience
• 5+ years of progressive HR experience, including at least 3 years leading employee relations and investigations in a manufacturing, food production, warehouse, or distribution environment with a large hourly, multi-shift workforce
• Professional fluency in English and Spanish, spoken and written
• Working knowledge of New York State and New York City employment law
• Proven ability to manage a high volume of work with sound judgment and thorough documentation
• The composure and conviction to deliver unwelcome decisions, hold the line on standards, push back on leaders when needed, and stay fair and steady under pressure
• Skill in de-escalation and in handling emotionally charged conversations calmly and respectfully
• Genuine commitment to employee development, and the credibility to build trust with frontline employees
• Comfort working on the production floor and covering multiple shifts, including early mornings, evenings, and weekends as needed

Compensation & Benefits

Pay range: $100,000 – $120,000 per year, commensurate with experience

Benefits include :

• 401(k)
• Health, Dental, and Vision insurance
• Paid Time Off (PTO)
• Product discounts

How to Apply