Human Resources Generalist

Exciting Career Opportunity!

Common Ground is seeking a Human Resources Generalist to join our Human Resources team supporting Crisis Helpline Services (CHS) programs.

Current Opening : Full-Time, 40 hours/week (Exempt)

Location : Hybrid or 100% remote; Michigan residents only (approximately four visits per year to our Bingham Farms, MI office)

About You

Reporting to the HR Manager, you will be a go-to HR resource for supervisors, managers, and employees in Common Ground's Crisis Helpline Services (CHS), a large, fully remote team providing 988 phone, chat, and text crisis services. You will handle employee relations, performance-management support, policy interpretation, documentation, and workplace issue resolution, ensuring HR practices are applied consistently across our 24/7 remote environment.

To view the full job description please click here: Human Resources Generalist - Job Description

Day in the Life

• Serve as a primary HR resource for CHS employee relations, including workplace concerns, policy questions, attendance, conduct, interpersonal conflict, and complaints
• Provide practical HR guidance, coaching, and consultation to supervisors and managers.
• Assist with fact gathering, investigation support, documentation, and recommended next steps
• Support managers with performance coaching, improvement plans, corrective action, and recognition
• Interpret and apply Common Ground policies, procedures, and handbook provisions across a geographically dispersed remote workforce
• Respond to employee questions and concerns in a respectful, confidential, and service-oriented manner
• Partner with HR and CHS leadership on recruiting, interviewing, onboarding, leave, accommodation, and return-to-work processes
• Identify workforce trends and partner on retention, engagement, recognition, and supervisor development initiatives
• Maintain accurate, timely, confidential HR records and help track employee-relations activity and HR metrics

What you need to apply

• 1–3 years of HR experience required; experience in employee relations, supervisor/manager support, performance management, or policy administration strongly preferred
• Bachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, or related field preferred; equivalent education and HR experience considered
• A professional, private, and secure workspace appropriate for confidential conversations and virtual meetings
• Experience with remote, high-volume, 24/7, call center, healthcare, behavioral health, or human services workforces preferred
• UKG HRIS or other HR technology experience highly preferred
• SHRM-CP or PHR certification preferred

What Makes Us Different?

• Non-Profit mission-driven, person-focused environment
• Hybrid or fully remote work flexibility for Michigan residents
• The chance to support employees who provide high-impact behavioral health crisis services, including 988
• Team orientated environment
• An organizational culture of mental & behavioral health support for all

For your hard work

• Generous paid time off
• Employer sponsored benefit & wellness plans (including 16% benefit dollars, Calm App, etc.)
• Competitive wages

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope . At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are – in person, phone call, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Find out more at https://commongroundhelps.org