HR Service Delivery Excellence Lead
# HR Service Delivery Excellence Lead **Darwinbox** · Makati · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Job Description - Job Title: HR Service Delivery Excellence Lead - Level/Rank: Managerial (Manager to Senior Manager) - Division: Corporate Human Resources - Department: HR Shared Services & Business Partnering - Business Unit: Maxicare Healthcare Corporation - Location: NCR - Employment Type: Full-Time - Reporting Line: AVP / Head of HR Shared Services & Business Partnering HR Service Delivery and Performance Management - Establish and maintain an HR service catalogue, service standards, escalation paths, and performance measures with HR functional owners. - Monitor service performance, including turnaround time, service-level attainment, backlog, resolution quality, and employee satisfaction; identify gaps and recurring issues requiring improvement. - Facilitate regular service reviews, track agreed actions, and provide management updates on performance trends and service improvement priorities. 2. Process Improvement and Simplification - Assess priority HR processes and employee service journeys to identify bottlenecks, unnecessary steps, rework, and operational inefficiencies. Information Classification: Protected Form Template Control: Talent Acquisition/August 12, 2025/FO-TA-0.007/Rev.00 - Lead or coordinate cross-functional process improvement initiatives with relevant HR teams,ensuring clear ownership, implementation, and measurement of results while preserving accountability. - Monitor improvement outcomes and recommend further actions to enhance efficiency, quality, productivity, and compliance. 3. Employee Experience and Stakeholder Partnering - Engage employees, people managers, HRBPs, and business stakeholders to identify service pain points and opportunities to improve HR service journeys. - Translate feedback, recurring queries, and service issues into practical improvements that enhance accessibility, responsiveness, and employee experience. - Partner with HRBPs and functional teams to align improvements with business needs and support stakeholder communication and adoption. 4. Digital Enablement and Continuous Improvement - Identify opportunities for self-service, workflow optimization, automation, knowledge management, and responsible AI-enabled solutions. - Collaborate with HR Technology, IT, COEs, and process owners to assess and implement approved digital and process improvements. - Monitor solution adoption and realized benefits, prioritizing initiatives based on employee impact, business value, feasibility, and operational efficiency. 5. Other Responsibilities - Perform other related duties as may be assigned by the immediate superior. Job Snapshot Updated Date 20-10-2026 Job ID Job_687 Section/Unit Shared Services and Business Partnering Location Maxicare-Head Office, Makati City, Makati, National Capital Region, Philippines Experience 3 - 5 Years Employee Type Manager Employment Category Probationary
Наблюдалась 2026-10-20, впервые 2026-10-20, источник — Indeed.