HR & Office Coordinator - Full Time | Smithfield
About Us HEQS is an Australian family-owned group with over 20 years' experience across wholesale, real estate and export. Our trading arm is a market leader in the furniture and white goods appliance industry, importing and distributing through warehouses in Sydney, Melbourne and Brisbane, alongside our commercial, hospitality and export operations. We're growing fast, with multiple sales, operations and warehouse roles in motion across NSW, VIC and QLD. Why This Role Exists Today, hiring and people matters are split across our Managing Director and senior managers - they write the ads, screen the applications, book the interviews, sit through the ones that were never going to work, handle the intake, and walk new starters through their first day. Office administration is spread just as thinly. We're consolidating that work into one full-time role, supported by two offshore assistants who carry the routine processing. The measure of success is that management spends materially less time on HR and office administration, while managers still retain the technical and commercial assessment appropriate to their roles.The Role Full time, onsite at our Smithfield head office, reporting directly to the Managing Director and supervising two offshore assistants - one covering HR administration, one covering payroll. Let's be clear-eyed about what this is. We have under 30 people onsite. That is not enough for a pure HR job five days a week, and we would rather say so now than have you discover it in month two. This is a genuine all-rounder role - broadly two thirds HR and recruitment, one third office coordination and administration. If you want a narrow specialist position inside a large corporate HR structure, this is not it. If you want to own an entire function end to end, be the person everyone comes to, and build the processes yourself rather than inherit someone else's, you will like it here. Your offshore team works five to six days a week and handles the routine processing - first-pass resume sifting against your criteria, interview scheduling, document chasing, onboarding paperwork, records and payroll preparation. Your own time goes where judgement and a physical presence are needed. This is not a role for someone starting out in HR, and it isn't a fit for HR experience gained entirely outside Australia. You'll be making real calls on Australian employment contracts, terminations and entitlements from week one.Recruitment: brief to shortlist to interview to offer Agree the genuine must-haves with the hiring manager before a role goes to market, and set the criteria your offshore team filters against. The offshore team completes the first-pass sift and the scheduling; you quality-check the shortlist and conduct first-round interviews. For warehouse, administration and junior operational roles, you own the first round. For BDM, senior sales, category, finance and other specialist roles, the hiring manager retains technical and commercial assessment and final interview involvement. You coordinate reference checks, candidate communication and the run to a signed offer. Onboarding, induction and training Your offshore team handles onboarding paperwork and system setup. You own everything that happens in the building - a proper Day One, site and safety orientation, introductions, a clear briefing on policies and expectations, first-week check-ins and 30/60/90-day reviews. This currently falls on our line managers and you'll be taking it off them. You'll also deliver inductions and refreshers yourself, and build repeatable induction materials so the process stops living in someone's head. Offboarding, compliance and employee relations We don't have a properly documented exit process, and we want one. You'll design it - notice periods, final pay and entitlements handled correctly under the Fair Work Act and NES, exit interviews, equipment and access return, records retention, clean handover to payroll - then own it every time it's used. You'll also keep our people records straight: personnel files, contracts and variations, licence and certification expiry tracking, contractor status, and the leave and attendance records that feed payroll. And you'll be the bridge between management and our people: the person on the floor staff actually talk to, surfacing problems early rather than after they've escalated, translating management decisions into something that lands, and sitting in on the difficult conversations on both sides. Office coordination and administration The remainder of the week is running a well-organised office - systems access and account administration, keeping shared drives and documentation orderly, general office and supplier coordination, and acting as the onshore backup and quality check on payroll inputs so that function isn't dependent on one person offshore. The exact mix is something we can shape around your strengths.About You - Essential Minimum 5 years' HR experience gained in Australia. Genuine, hands-on Australian HR experience, not offshore or international, and not a graduate background. You need to know the Fair Work Act, NES entitlements and the Australian termination process already. Disciplined with compliance and documentation. This is as much a records-and-process job as a people job. Contracts, entitlements, termination paperwork, personnel files and the exit process all have to be right, written down and defensible. Genuinely happy to work across both HR and office administration. Some days you'll be running an interview or a difficult conversation; other days you'll be fixing a filing system or chasing a licence renewal. Both matter here, and we need someone who doesn't consider the second kind beneath them. Outstanding communication. You'll be credible with both management and the floor: able to deliver an unwelcome message clearly, hear what someone isn't saying, and keep confidence on both sides. Demonstrated full-cycle recruitment - job ad to signed contract, not just resume screening. Experience supervising or leading others, and accountable for their output. Confident delivering inductions and training in person. Comfortable working independently in a fast-paced SME with high concurrent recruitment activity. Current valid work rights in Australia. About You - Highly regarded Experience designing and documenting an HR process from scratch, not just following one someone else built. Experience managing remote or offshore team members. Payroll exposure - you don't need to run payroll, but understanding what feeds it helps. Experience in a family-owned or small-to-medium business, not just corporate HR. Experience handling grievances, workplace conflict or sensitive employee-relations matters. Background in retail, wholesale, logistics or a similarly fast-moving industry.What Success Looks Like Month 1 - You've taken handover of the agreed HR and recruitment responsibilities, set selection criteria with managers, and trained the offshore team to filter and administer recruitment to your standard. Month 3 - Routine screening, scheduling and HR administration have moved away from managers. HR provides qualified shortlists and conducts first-round interviews, while managers focus on technical and commercial assessment and final hiring decisions. Month 6 - Our exit process is documented, compliant and in use; induction materials exist and are repeatable; our people records are in order; and staff know who to come to before a problem becomes a formal one. What We Offer $75,000 - $85,000 plus superannuation, depending on experience. Full-time and permanent, onsite at our Smithfield head office. Real ownership of Australian HR compliance, employee relations and our exit process - this is the whole function, not a slice of someone else's. A direct line to the Managing Director, and two offshore assistants working five to six days a week to carry the administrative load. Genuine variety - no two days the same, and no layer of bureaucracy between you and a decision. A stable, family-owned business trading over 20 years, in a genuine growth phase. Staff discounts across our furniture and appliance range. Interested? Send your resume with a short note on one full-cycle recruitment process you personally ran, start to finish, in an Australian workplace - including how you decided which candidates were worth the hiring manager's time. That's what we'll read first. Our Commitment to Inclusion HEQS Wholesale Group acknowledges the Traditional Custodians of the lands on which we live and work, and pays our respects to Elders past, present and emerging. We are an equal-opportunity employer and warmly encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome and value applications from veterans and ex-Australian Defence Force personnel. Pay: $75,000.00 – $85,000.00 per year Benefits: Employee discount Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-09-03, источник — Indeed.