Hotel Sales Manager

Crowne Plaza Boston - Woburn is seeking an experienced and motivated Sales Manager to generate new business, develop strong customer relationships, and drive revenue across guest rooms, group accommodations, meeting space, and related hotel services. As a full-service IHG hotel serving corporate travelers, leisure guests, and large-scale meetings, weddings, and social events, we offer an exciting opportunity for a hospitality sales professional who thrives in a fast-paced environment and is passionate about building business and delivering exceptional guest experiences.

As a key member of the hotel's Sales team, the Sales Manager will play an integral role in driving revenue growth, strengthening market share, and developing new and existing business opportunities. Working closely with the Director of Sales & Marketing, Revenue Management, Catering, and Operations teams, this individual will be responsible for achieving assigned production goals, maximizing profitable business opportunities, and ensuring a seamless client experience from initial inquiry through booking and execution.

Key Responsibilities

• Drive Sales Production & Business Development: Proactively prospect, solicit, negotiate, and secure new business across assigned market segments to achieve established room night, revenue, and sales activity goals. Identify opportunities to grow hotel business and strengthen market penetration.
• Develop & Maintain Client Relationships: Build and maintain strong relationships with existing and prospective corporate accounts, associations, local businesses, and other key clients to increase account production, repeat business, and long-term revenue opportunities.
• Generate New Business Opportunities: Conduct sales appointments, client presentations, site inspections, and networking activities to generate qualified business. Promote guest rooms, group accommodations, meeting space, and related hotel services.
• Manage Group Sales & Revenue Opportunities: Manage assigned leads and opportunities from initial inquiry through negotiation, contracting, and booking conversion. Partner with the Director of Sales & Marketing and Revenue Management to evaluate pricing, availability, demand patterns, and profitable business opportunities.
• Maximize Revenue & Business Conversion: Identify opportunities to increase guest room, group, meeting space, and related service revenue. Monitor booking pace, account production, competitive activity, and market trends to identify opportunities for additional business.
• Coordinate Client Commitments & Event Details: Work closely with Catering, Event Services, Front Office, and Operations to ensure accurate communication of client requirements and a seamless transition of confirmed business. Support successful execution of meetings, conferences, and group stays.
• Maintain Accurate Sales Reporting: Maintain accurate and timely records of sales activity, account information, opportunities, contracts, and booking details within approved hotel sales systems. Prepare professional proposals, contracts, and client communications while ensuring timely follow-up.
• Maintain a Strong Sales Pipeline: Develop and maintain a qualified sales pipeline while providing accurate production updates, forecasts, and account development plans to the Director of Sales & Marketing.
• Achieve Sales Performance Goals: Meet established individual production, prospecting, conversion, and account development objectives. Participate in sales meetings, training, performance reviews, and strategic initiatives supporting departmental and hotel revenue goals.
• Utilize IHG Sales Resources: Leverage approved IHG sales channels, brand programs, lead generation platforms, and sales resources to identify and convert business opportunities while maintaining brand standards.
• Represent the Hotel Professionally: Build the hotel's presence within the local business community through client interactions, industry organizations, networking events, and other business development opportunities.
• Deliver Exceptional Guest & Client Experiences: Maintain a professional, service-focused approach in all client interactions. Respond promptly to inquiries, address client needs, and build lasting relationships that encourage repeat business and guest satisfaction.

Qualifications & Expectations

• Hotel sales or business development experience preferred, ideally within a full-service, upscale, or meetings-oriented hotel.
• Demonstrated ability to prospect, negotiate, close business, manage customer relationships, and achieve measurable production goals.
• Strong understanding of group sales, guest room revenue, meeting space, and hotel business development.
• Excellent communication, organization, presentation, negotiation, and problem-solving skills.
• Ability to develop and maintain productive relationships with clients, hotel departments, and business partners.
• Strong attention to detail with the ability to manage multiple leads, opportunities, and client commitments.
• Proficiency in Microsoft Office, CRM platforms, and hotel sales systems.
• Ability to work collaboratively with the Director of Sales & Marketing, Revenue Management, Catering, and Operations teams.
• Flexibility to work evenings, weekends, holidays, and extended hours as business needs require.

Preferred Qualifications

• Previous experience with IHG, Crowne Plaza, or another major full-service hotel brand.
• Familiarity with IHG sales platforms, brand programs, and hotel sales resources.
• Experience managing corporate accounts, group accommodations, meetings, and conference business.
• Background in hotel revenue optimization, account development, and sales pipeline management.
• Experience preparing proposals, negotiating contracts, conducting site inspections, and converting qualified leads into business.

Why Join Our Team?

At Crowne Plaza Boston Woburn, you'll have the opportunity to develop meaningful business relationships, drive hotel revenue, and make a direct impact on overall hotel performance. This is an ideal opportunity for a motivated hospitality sales professional who combines strong business development skills with a passion for service, relationship building, and delivering outstanding results.

Are you ready to build relationships, drive revenue, and grow with our team? We'd love to hear from you!

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Work Location: In person