Hotel Resident Manager
# Hotel Resident Manager **CocoRico Siquijor Hostel Bar Restaurant** · Alabang · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role A Hotel Resident Manager (RM) serves as the 24/7 on-site operations leader of a hotel or resort, acting as the second-in-command to the General Manager (GM). Because the Resident Manager is required to live on-property in dedicated manager quarters, they act as the primary point of contact for late-night emergencies, high-profile guest issues, and immediate operational hurdles. Core Duties & Responsibilities : Day-to-Day Rooms & Front Office - Operations Front-of-House Oversight: Supervise the daily performance of the Front Office, Concierge, Guest Services, and Valet teams. - Housekeeping & Maintenance Coordination: Partner closely with the Executive Housekeeper and Chief Engineer to guarantee immaculate room cleanliness and rapid property maintenance. - VIP & Guest Relations: Personally welcome high-profile guests, VIPs, and long-stay residents, handling complex complaints or service recoveries seamlessly. - Property Inspections: Conduct regular, meticulous walk-throughs of public spaces, guest rooms, and back-of-house areas to enforce brand standards. Food, Beverage & Event Support - Outlets Monitoring: Support the Food & Beverage Director in overseeing restaurants, bars, room service, and banquets to ensure quality and profitability. - Event Synergy: Ensure the rooms division and F&B teams are perfectly synchronized for large conferences, weddings, or corporate events. Crisis Management, Safety & On-Property Living - 24/7 Emergency Response: Serve as the chief on-site commander for after-hours emergencies, including medical incidents, fire alarms, security breaches, or natural disasters. - Manager-on-Duty (MOD) Leadership: Anchor the MOD rotation schedule, maintaining a visible leadership presence during weekends, holidays, and peak check-in hours. - Health & Safety Compliance: Ensure full operational alignment with local health department mandates, fire codes, and occupational safety rules. Financial Performance & Team Leadership - Labor & Expense Control: Monitor departmental budgets, manage labor schedules to match occupancy fluctuations, and control operational expenses. - Staff Development: Direct the recruitment, onboarding, training, and performance evaluations of mid-level department heads. - Revenue Strategy: Collaborate with the Revenue Manager and Sales Director to maximize Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR). Key Skills & Qualifications - Experience: Typically requires 5+ years of progressive hospitality leadership, often moving up from a Front Office Director, Director of Rooms, or F&B Director role. - Living Requirement: Must be willing to live on-site in the provided hotel apartment and maintain flexible, irregular hours. - Core Competencies: Exceptional crisis management, cross-departmental communication, and a deep understanding of Property Management Systems (PMS) Application Question(s): - Application Question(s): 1. Current/Previous Company: 2. Current/Previous Salary: 3. Expected Salary: 4. Notice period / Availability Date: 5. Current status with current employer - (regular employee, contractor/project-based or fixed): 6. Reason for leaving: 7. What are the opportunities outside your current employer that you are looking for? 8. Years of Experience: 9. Years of relevant experience for the said position: Work Location: In person
Наблюдалась 2026-10-07, впервые 2026-10-05, источник — Indeed.