Hotel Operations Manager
# Hotel Operations Manager **KILLINEY 88 PTE. LTD.** · River Valley · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role Mama Shelter Singapore is looking for a hands-on Operations Manager to lead the day-to-day operations of the hotel. This role is suited for an experienced hotel operator who is highly visible on the floor, commercially minded, guest-focused and able to drive both operational execution and financial performance. Key Responsibilities Oversee daily hotel operations across Rooms, F&B, Front Office, Housekeeping and Engineering Take ownership of operational performance, departmental profitability and key P&L drivers Review revenue, labour cost, COGS, expenses and productivity, and implement corrective actions where required Lead daily operational briefings and ensure effective manpower deployment Maintain strong management presence during peak service periods Drive service standards, guest experience and complaint resolution Coordinate department heads and ensure clear accountability and timely follow-up Ensure events, activations and high-volume periods are properly planned and executed Monitor budgets, forecasts and operating performance against targets Coach managers and supervisors and build stronger operational discipline Provide management with regular operational and financial performance updates Requirements Minimum 5–8 years of hotel operations experience Prior experience as Operations Manager, Assistant Hotel Manager, EAM, F&B Manager or similar leadership role Proven experience managing departmental or hotel P&L, budgets, forecasts and cost controls Strong understanding of hotel revenue, manpower cost, F&B cost, GOP and operating margins Strong exposure to F&B-led, lifestyle or high-volume hotel operations preferred Confident managing multiple departments and resolving operational issues quickly Strong leadership, communication and people-management skills Commercially minded and comfortable working with numbers and performance targets Willing to work operational hours, including evenings, weekends and key events We are looking for someone who can run the operation, understand the numbers and take accountability for results. Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin, Mama Shelter is a creator of living spaces and a daily director! We create atypical places where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. More than rooms and restaurants, Mama Shelter hotels have an energy, a vibrancy; they are true urban refuges. Mama Shelter is a place to live life to the fullest: it's irreverent, popular, sassy, and sexy. Mama Shelter spans three continents, nine countries and fourteen cities, with more openings in the pipeline. Mama Shelter is part of the Ennismore collective, a creative hotel group rooted in cultures and destinations. Ennismore is a JV with Accor, the largest hospitality company in Europe.
Наблюдалась 2026-09-20, впервые 2026-09-17, источник — Indeed.