Hotel Front Desk Representative

Odawa Casino Resort

Job Description

Job Title: Hotel Front Desk Representative

Reports To : Hotel Front Desk Supervisor

Department: Hotel

Minimum Pay Rate : $16.00 per hour

Job Code: FTDKCK

Pay Grade: HOTEL1

Date Written: 10/23/2019

Revision Date: 01/01/2024

Job Summary : R esponsible for the efficient operation of the hotel front desk through responding to guests’ needs to achieve Odawa Casino Resort standards of quality utilizing established Standards of Service.

Primary Duties & Responsibilities:

• Greet all guests and Team Members in a friendly, open manner.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Receive and record reservations for accommodations either by telephone, e-mail, fax, or in person.
• Register all hotel guests in current hotel computer software upon arrival.
• Receive payment and issue correct change as required.
• Address all guest inquiries and requests.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Provide guest and fellow team member assistance, instruction, and/or guidance.
• Resolve complaints.
• Close guest accounts at the conclusion of their stay.
• Maintain a clean, organized and safe comfortable work environment for all T eam M embers and guests.
• Maintain a professional appearance.
• Attend all meetings as required.
• Complete all required training satisfactorily.
• Maintain the highest level of confidentiality at all times.
• Work at other properties as needed.
• Perform all other duties as assigned within the scope of the work .

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

• A fun, rewarding, safe, and consistent environment for our Team Members.
• A warm reception, welcoming environment, and friendly atmosphere.
• An optimal entertainment experience through exceptional service.
• Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
• A contribution and connection to the community.

System Access: Agilysys VisualOne , Synkros

Preference: Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

• Must have a h igh s chool diploma or equivalent.
• Must have at least one (1) year of basic computer knowledge , and ability to quickly learn specialized software programs .
• Must read, write and speak English fluently.
• Must have excellent guest service skills.
• Must have excellent written and oral communication skills.
• Must have good math skills including the ability to correctly count change.
• Must be able to stand for extended periods of time.
• Must be flexible with shift and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed .
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission , and be able to serve in the position under any other applicable law .