Hospitality Supervisor

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you‿ll discover a culture of teamwork, professionalism, and a rewarding career!

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

EXPERIENCE AND EDUCATION

Required

• Education

High School Diploma Or equivalent and

• Experience

2 years food service experience required. and

1 year lead or Supervisor experience required. and

Customer Service experience and good communication skills required.

Preferred

• Education

Bachelor’s Degree or

Associate’s Degree

• Experience

Experience in hospital setting

JOB DUTIES

• Supervises, motivates, rewards, directs, and counsels employees as appropriate, ensuring that department policies, procedures and time and duties are followed.
• Maintains required documentation, including schedules, evaluations, HACCP and equipment documentation, Quality Assurance Monitors, Performance Improvement, Disciplinary Action, Occurrence Reports and Employee Recognition.
• Monitors all areas for compliance with standards for food safety (Date & labeling, expiration dates, etc.) and sanitation and general safety, ensure that tasks are completed as assigned.
• Enforces and follows cash handling policies and procedures. Ensures cash reports are completed accurately and timely, while monitoring and reporting security issues to ensure retail operations are secure.
• Monitors Performance Improvement, QA, overtime, and helps control cost. Completes additional duties and projects as assigned.
• Supervises patient trayline and retail outlets including Cafeteria, C-Store and Catering efficiently. Ensure that staff renders excellent customer service and quality service.
• Patient Rounding, Tray Assessments Tray Audits and Employee Competencies completed as assigned.
• Ensures that AYR guidelines are met. (Delivery times 45 min., scanning of trays tickets 95% compliance, tickets are not holding longer than 25 minutes, etc.)
• Ensure staff is in complete uniform. Pressed clean uniform, badge visible, skull cap, nonskid shoes, no jewelry, false or polished nails, no false lashes)
• Participates and completes all mandatory UT and Sodexo training. (FOSS, ICARE,TOPS, MyLearning, Food Safety, Physical Safety, Serve Safe, etc.)
• Ensure that all department recordkeeping is current, ( Residents dining room, night pantry, floor stock sheets, etc.)
• Department Goal of 95 on Press Ganey is attained.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical Requirements

• Bending/Leaning Over
• Lifting
• Reaching
• Standing
• Walking

Working Conditions

• Hospital Setting

Salary Information

Salary is commensurate with education, skills, and relevant experience.

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.