Hospitality Manager

Company Overview

The Village of Harmony Hill, Inc. is part of the Benedictine Sisters’ legacy project on Harmony Hill, creating an intergenerational community in Watertown, South Dakota. The Village offers independent living, assisted living, and memory care in accessible apartments, alongside shared gathering spaces located in The Commons, offering a wide variety of amenities.

Job Overview

The Front Desk – Hospitality Manager role will coordinate and manage scheduling, prepare and organize important strategic support materials and plans, to support the mission of The Village of Harmony Hill and the Mother of God Monastery. This role will be recognized as the “first point of contact” for the campus in the Commons Grand Entrance and must have dynamic interpersonal skills and a welcoming demeanor of radical hospitality in a high-visibility setting.

The dynamic nature of this role requires that the ideal candidate have exemplary time management skills, project management skills, strong organizational skills, and the ability to identify and anticipate the needs of visitors and the organization. The role must interact seamlessly and with a professional demeanor across a broad range of individuals including members of the Village of Harmony Hill corporation, senior living residents, sisters of Mother of God Monastery, Our Little Village and guests of the Commons. To perform this job successfully, the individual is expected to handle coordination of diverse event spaces, multiple calendars, coordination of projects and events.

Responsibilities

• Ensure the Village Core Values, and the mission and vision of the sisters are reflected in all interactions.
• Actively embrace a culture of community and an attitude of radical hospitality and mutual responsibility.
• Maintain the Commons calendar, including scheduling meetings, messaging, appointments, and community activities.
• Serve as chief point of contact for community events and alignment of services and amenities for guests, internal clients such as Big Stone Therapies and StartUp Watertown for example.
• Serve as an instrumental member of the sales and marketing team in building community relationships with residents of The Village, prospective residents and their families, as well as potential business partnerships.
• Serve as secondary point of contact for sales and marketing support, giving tours, and initial admissions processes.
• Collect and retain pertinent information for reports; create necessary processes for receiving information.
• File and retrieve documents, records, and reports.
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings.
• Maintain various records and documents for corporations and teams.
• Provide coordination, monitoring, and communication of programs.
• Must have the ability to maintain confidentiality and guard sensitive information.
• Must have the ability to learn the use of new technology, to include message boards, phone system, and the security and safety system used in the Commons and across the campus.
• Other duties as assigned.

Qualifications

• 3-5 years of previous administrative experience.
• Experience identifying and implementing processes and procedures to improve work efficiency.
• Must have the ability to operate out a sense of radical hospitality, exceptional positive attitude, delivering stellar customer service.
• Handle multiple projects simultaneously within established time constraints, without losing focus.
• Capable of project management.
• Strong technology skills to include MS Office and basic use of equipment for presentations.
• Strong oral and written communication skills
• Highly organized with a strong knowledge of administrative functions.
• Strong attention to detail.
• Ability to demonstrate strong critical thinking and problem-solving skills.
• Professional demeanor required with confidentiality and discretion.
• Capacity to handle tight deadlines and last-minute changes, adapt quickly while remaining flexible, without sacrificing detail.
• Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect.
• Demonstrate initiative to work independently and as a member of a team.

Physical Demands

• Ability to see, speak, and hear.
• Frequent sitting and use of hands and fingers to handle, feel, or reach.
• Frequent standing and walking.
• Frequent lifting of up to 25 lbs.
• Occasional need to climb, balance, kneel or crouch.
• Vision abilities include distance and close vision

Work Environment

• Work is primarily performed in an indoor office environment.
• Primary work setting will be in the “grand entrance” of the Commons.

REPORTS TO: Chief Operating Officer

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Parental leave

Work Location: In person