Helpdesk Analyst - Remote
# Helpdesk Analyst - Remote **Military, Veterans and Diverse Job Seekers** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Service-Desk-Analyst]` `[Technical-Support-Specialist]` `[IT-Support-Specialist]` `[IT-Helpdesk-Technician]` `[Helpdesk-Support-Specialist]` --- ### About the Role Must Have for this role: - Entry level; looking for someone with 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk. - Strong Communication Skills Written and Verbal to be able to stay focused on the conversation and manage calls for support. - Great Customer Service skills with attention to detail and ability to listen - Naturally inquisitive and want to learn and understand at deeper level - Proactive with information gathering. - Understand how to troubleshoot and when to escalate - Plus, if they have industry specific certifications like A Plus, HDI, Network Plus, CompTIA Plus Service Desk Tier 1 Agent Job Description: - First point of contact for the users who call our IT Service Desk - Answers incoming calls, emails, chats - Tracks all information in ticketing system - Uses KB tool along with expertise to resolve tier 1 incidents and requests in a timely fashion - Escalates unresolved problem/issues/requests to the proper tier 2 support team - Troubleshoot basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support. - Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. - Become familiar with helpdesk policies and services. - Become familiar with the Systems, Network, Core Applications and each team in the IT Department. - Other duties as assigned by the Service Desk Manager. Qualifications: - 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk. - Demonstrate a general knowledge of operating systems and application software to provide a high level support. - Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. - Ability to utilize the applications for Microsoft Office for support, reporting and documentation. - Excellent oral and written communication skills. - Ability to provide technical support over the phone; excellent phone skills, professional demeanor. - Excellent problem solving skills; ability to visualize a problem or situation and think abstractly to solve it. Originally posted on Himalayas
- Service-Desk-Analyst
- Technical-Support-Specialist
- IT-Support-Specialist
- IT-Helpdesk-Technician
- Helpdesk-Support-Specialist
Наблюдалась 2026-10-11, впервые 2026-10-10, источник — Himalayas (JSON API).