A Helpdesk Admin – Arabic Speaker

Key Responsibilities (Not Limited to):

• Handle and prioritize all outgoing or incoming correspondence (e-mail, calls, letters, packages etc.).
• Direct received opportunities through email to the concerned team, and enquiries from clients for the team to handle.
• Receive support emails/ requests from clients, register tickets for the same on SOM, assign it to the concerned person and following up with team.
• Looking for opportunities in supplier’s portals and forwarded it to sales and pre-sales teams.
• Remind the team daily with their list of opportunities/the deadline to share their proposals and to submit response on time.
• Submit proposals through portals and emails.
• Arranging for schedule of technical team and Site visits.
• Assist in getting gate passes for the team by preparing pass statement.
• Coordinate PM visits and register tickets for the same.
• ⁠Track open projects and who is doing what and the closing date for each.
• Follow up on pending invoices with clients.
• Assist the team to send their enquiries to the buyers to and act as connecting point to help them with the process of preparing proposals.
• Working on preparation of proposals and tenders’ documents is an advantage.
• Any other tasks assigned by direct manager.

Qualifications:

• English S/R/W – fluently
• Smart in answering telephone calls – taking notes – updating the SAIT employee who should take action – follow up with the SAIT employee if matter has been dealt with.
• At least 3 years' experience in UAE's IT companies.
• Word / Excel / Power Point.
• Sense of Responsibility and commitment towards the company.
• Can create a daily schedules.
• Can prepare offers and letters.
• Can file documents properly.
• Can prepare for meetings and can take notes, then follow-up with Action Plans.
• Professional in the attitude .
• Punctual in attendance .
• No Social Media during office hours.
• Minimum personal calls during office hours.

Application Question(s):

• What type of visa you have? (Required)
• What is your expected salary? (Required)

Experience:

• Submitting Proposals and Tenders: 3 years (Required)
• ERP and Oracle portals: 3 years (Required)
• Arranging for Site visits: 3 years (Required)
• Getting gate passes: 3 years (Required)
• UAE IT companies : 3 years (Required)

Language:

• English/Arabic (Required)

Work Location: In person