Help Desk Analyst

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

The Helpdesk Analyst I will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor authentication setup, password resets, account setups, troubleshooting, and identifying issues for escalation.

Job Description

Duties/Responsibilities

• Setup and support of iPad iOS
• Setup and support of Microsoft Surface tablets
• End user setup of Microsoft Account including assisting in MFA setup, password reset, setup of Microsoft Authenticator and Outlook mobile apps (webmail, android and iOS)
• Administration support of AgentXcelerator online agent platform – including aiding end users with completion of e-contracting, navigation of site, query searches, and troubleshooting.
• Administration of VUE platform for user account setup and activation

Qualifications

• Proficiency with web browsers/settings on multiple devices

Knowledge Skills, and Abilities

• Exceptional customer service skills, able to deliver courteous, professional, and effective technical support and assistance to a wide range of customers/users
• Excellent communication and customer relation skills.
• Trouble shooting pc and iOS
• Experience with Apple iOS setup and deployment
• Knowledge of Mobile Device Management (MDM) software
• Knowledge of VUE platform
• A positive ‘can do’ attitude

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Americans with Disabilities Act (ADA) Statement

Pay Transparency Statement

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.