Healthcare Resource Specialist - Patient Access Team HYBRID full-time days (Boise)

Employment Type:

Full time

Shift:

Day Shift

Description:

We are seeking a highly organized and customer-focused Healthcare Resource Specialist to join our Patient Access team. This role serves as a key point of contact for patients and families, ensuring a seamless experience navigating the healthcare system. If you excel in communication, problem-solving, and multitasking, we’d love to hear from you!

You’ll be part of a collaborative team dedicated to improving patient access and experience. We offer a supportive environment where your skills and ideas make a real impact.

The Patient Access team works HYBRID, full-time Monday-Friday between the hours of 7am and 5:30pm in Boise.

Percentage of time working in-office vs remote will depend on business needs and will be determined by the Supervisor.

GENERAL REQUIREMENTS

Education:

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High School Diploma or equivalent required

Experience/Skills we are looking for:

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Previous experience in hospital, medical or insurance office setting preferred.

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Excellent verbal and written communication skills in English.

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Strong organizational skills with high accuracy and productivity.

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Ability to work independently with minimal supervision.

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Proficient in multiple software applications, including Epic, Outlook, MS Office, and practice management systems.

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Working knowledge of medical terminology and healthcare systems (insurance, Medicare, Medicaid) preferred.

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Ability to learn and maintain comprehensive knowledge of the healthcare community, including specialties and providers.

ESSENTIAL FUNCTIONS:

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Deliver exceptional customer service to patients, physicians, and staff, fostering positive relationships.

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Act as a system navigator and primary contact for patients and families, addressing questions and concerns.

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Assist patients in overcoming healthcare, financial, or social barriers (e.g., arranging interpreters, providing transportation resources).

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Facilitate the ordering and processing of ambulatory referrals, including referral requests, status updates, redirects, and expediting referrals as needed.

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Appropriately route calls to clinical staff when trigger words or urgent concerns are identified.

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Maintain confidentiality of patient information in compliance with HIPAA standards.

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Schedule appointments in the electronic health record (EHR) using provider-specific templates and preferences.

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Collect and validate patient demographic and insurance information accurately.

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Collaborate with clinic contacts to coordinate unusual requests or new patient appointments.

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Handle multiple phone lines professionally while balancing patient experience and organizational goals.

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Work independently and as part of a team to solve problems, improve workflows, and maintain a positive work environment.

Our Commitment