Healthcare Operations Manager

Job Summary

We are looking for a dynamic, result-oriented Healthcare Operations Manager to lead and manage our multispecialty healthcare center. The ideal candidate must have strong experience in healthcare operations, business development, marketing, patient acquisition and revenue generation.

The candidate will be responsible for driving business growth, increasing patient footfall, improving departmental profitability and ensuring smooth day-to-day operations.

Key Responsibilities

• Oversee daily healthcare operations and ensure smooth functioning of all departments.
• Develop and implement business strategies to increase patient footfall, revenue and profitability.
• Drive business development through corporate tie-ups, partnerships and referral networks.
• Plan and execute marketing campaigns, promotional activities and patient acquisition strategies.
• Monitor department-wise revenue, doctor productivity and operational performance.
• Identify opportunities to expand services and improve departmental revenue.
• Improve patient experience, retention, appointment conversion and service quality.
• Manage HR activities, staff performance, productivity and departmental coordination.
• Oversee RCM, insurance claims, billing, collections and reduction of rejections.
• Monitor budgets, operational expenses and financial performance.
• Ensure compliance with DOH regulations, JAWDA, TASNEEF and other healthcare standards.
• Coordinate audits, inspections, policies, SOPs and continuous quality improvement.

Requirements

• Bachelor's degree in Healthcare Management, Business Administration or a related field.
• Minimum 3–5 years of experience in healthcare operations or medical center management.
• Proven track record in business development, patient acquisition and revenue growth.
• Strong knowledge of UAE healthcare operations and DOH regulations.
• Experience in healthcare marketing, corporate partnerships and insurance operations.
• Excellent leadership, negotiation and strategic planning skills.
• Strong analytical skills with the ability to achieve revenue and operational targets.

Key Performance Expectations

• Increase monthly patient footfall and overall clinic revenue.
• Develop new corporate accounts and business partnerships.
• Improve department-wise revenue and doctor productivity.
• Increase patient retention and appointment conversion.
• Achieve operational efficiency and financial targets.

Important: We are looking for a business-driven leader who can take ownership of clinic growth, generate new business opportunities and deliver measurable revenue results.

Job Type: Full-time Work Location: Abu Dhabi, UAE

Work Location: In person