Healthcare Call Center Representative - PC

Summary

Job Description:

Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join our team at the Patient Connection Hub located at 2424 Harrodsburg Rd, Lexington, KY 40504.

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1st shift hours

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Paid training

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Position will be transitioning to Work-from-Home after set criteria has been met

Position Responsibilities

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Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.

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Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.

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Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.

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Indexes medical records according to defined processes.

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Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.

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Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.

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Demonstrates strong telephone communication and etiquette skills.

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Maintain composure during moments of stress and maintain a helpful disposition at all times.

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Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Minimum Education, Training, and Experience Required

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High School Diploma or equivalent.

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Strong computer skills.

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Strong research and problem-solving abilities.

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Must be able to successfully pass a thorough background check and drug screen.

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Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!