Head of Transformation and Delivery

Head of Transformation & Delivery

Farringdon, London or Nottingham

Full Time/Perm

Job advert

We are looking for an experienced Head of Transformation & Delivery to lead organisational change from analysis and early solution design through to delivery, adoption, service improvement and benefits realisation. Reporting to the Director of Strategic Planning within Corporate Services, you will translate MTVH 2030 and corporate priorities into an integrated transformation roadmap, helping turn strategic ambitions into sustainable, measurable improvements for customers, residents, communities and colleagues. This is an opportunity for a collaborative leader who combines business partnering and analytical insight with strong portfolio management, delivery assurance and change leadership. You will lead business consultancy, Portfolio & PMO, business analysis and service improvement, and change and adoption activity, aligning stakeholders, resources and delivery arrangements across MTVH. The role is based in London with a national remit.

What you’ll be doing

- Transformation strategy and prioritisation: translate MTVH 2030 and corporate priorities into an integrated roadmap and delivery portfolio, assessing strategic value, customer and colleague impact, affordability, capacity, risk, dependencies and deliverability. - Business consultancy and partnering: work with stakeholders to define needs, shape solutions and identify appropriate internal, external or mixed delivery arrangements. - Portfolio & PMO: lead central portfolio and PMO disciplines, coordinating project delivery, resourcing, quality assurance and benefits realisation. - Programme and project assurance: set proportionate delivery standards, stage gates and controls, overseeing plans, milestones, scope, cost, quality and outcomes. - Business analysis and service improvement: use process analysis, performance intelligence and emerging service insight to design better ways of working and lead measurable improvements. - Change and adoption: ensure change impacts, readiness, engagement, training and adoption are managed through delivery and embedded into business-as-usual. - Governance, risk and dependencies: maintain effective governance, decision logs, dependency mapping, assurance and risk and issue escalation, ensuring timely corrective action. - Benefits and reporting: define measurable outcomes and benefit owners, track financial and non-financial benefits, challenge forecasts and provide concise, evidence-based reporting to senior leadership and governance forums. - Financial, resource and supplier coordination: manage delegated budgets and coordinate Finance, People, Technology and Procurement input to workforce plans, sourcing, contracts and supplier performance, promoting value for money and realistic capacity planning. - Stakeholder leadership: align executive sponsors, senior leaders, programme teams, operational services and delivery partners, constructively challenging priorities and communicating progress, risks and decisions clearly. - People and delivery capability: lead and develop teams and build organisation-wide project, change and delivery capability through proportionate methods, coaching, training and communities of practice. - Customer outcomes and continuity: ensure transformation supports high-quality customer, resident and community outcomes while maintaining service performance, financial control, statutory obligations and compliance with MTVH policies.

What we offer

You will play a leading role in shaping and delivering transformation across MTVH, working closely with executive sponsors, operational leaders and specialist teams. The role offers the opportunity to connect strategic priorities with practical delivery, strengthen organisation-wide change capability and improve the services and outcomes experienced by customers, residents and communities. You will help build a collaborative culture that reflects MTVH’s values of Care, Dare, Collaborate and Own.

Person specification

Area

Essential

Desirable

Experience

Experience leading complex organisational transformation, programmes or delivery portfolios from initial analysis and solution design through implementation, adoption and benefits realisation; leading portfolio or PMO disciplines, governance and delivery assurance; working with senior stakeholders to prioritise demand and align delivery with strategic objectives; managing budgets, resources, risks and dependencies; and leading teams and cross-functional service improvement.

Experience in social housing or another complex, customer-focused service organisation; developing organisation-wide project and change capability; and leading delivery through partnerships, commissioned services or mixed internal and external arrangements.

Knowledge

Strong understanding of portfolio, programme and project management; business analysis, service improvement and change management; demand prioritisation, stage gates and proportionate assurance; benefits definition and tracking; financial control, capacity planning and supplier coordination; and governance, risk management and service continuity during change.

Knowledge of social housing operating models and customer, resident and community outcomes; alternative service delivery models; and methods for building delivery capability through coaching, training and communities of practice.

Skills

Ability to translate strategy into an integrated, achievable transformation roadmap; analyse processes, performance and emerging intelligence; shape solutions and assess affordability, capacity, risk and dependencies; establish clear plans, controls, outcomes and accountabilities; influence senior stakeholders and constructively challenge priorities and forecasts; communicate complex information through concise, evidence-based reporting; and coordinate multidisciplinary teams and partners to deliver sustainable change.

Capability in facilitating service redesign, coaching project and change practitioners, developing shared delivery methods and translating portfolio intelligence into clear management insight.

Behaviours

Accountable, collaborative and outcomes-focused; takes ownership of delivery, quality and benefits; works across organisational boundaries; challenges constructively and exercises sound judgement; promotes continuous improvement and learning; protects service continuity and financial control; and acts with professionalism, integrity and respect for confidentiality, safety and inclusion. Role models MTVH’s values of Care, Dare, Collaborate and Own.

A proactive approach to identifying emerging opportunities, sharing good practice and building a consistent organisation-wide approach to transformation and delivery.

Education and development

Relevant practical experience and demonstrable professional knowledge in transformation, programme or project delivery and change management, supported by a commitment to continuing professional development.

Relevant professional qualifications or training in portfolio, programme or project management, change management, business analysis or service improvement.

How success will be demonstrated

- An integrated transformation roadmap and portfolio reflect MTVH 2030 and corporate priorities, with transparent demand and prioritisation decisions. - Business needs are clearly defined and solutions and delivery arrangements are supported by robust analysis of processes, performance and service requirements. - Programmes and projects operate within proportionate standards, stage gates and controls, with clear oversight of milestones, scope, cost, quality and outcomes. - Change readiness, engagement, training and adoption are managed effectively, with new ways of working embedded into business-as-usual. - Governance, decision logs, risk and issue escalation and dependency management support timely decisions and corrective action. - Financial and non-financial benefits have clear measures and owners, with evidence of sustainable service and performance improvements. - Portfolio reporting gives senior leadership and governance forums clear insight into progress, forecasts, risks, dependencies, benefits and decisions required. - Delegated budgets, resources and supplier arrangements are managed with financial control, value for money and realistic capacity planning. - Executive sponsors, operational services and specialist functions are aligned around shared priorities and delivery responsibilities. - Teams and colleagues develop stronger project, change and delivery capability through coaching, training and shared practice. - Transformation improves customer, resident and community outcomes while maintaining service continuity, statutory obligations and compliance with MTVH policies.

Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England.

Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable.

MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives.

In line with the MTVH 2030 strategy – Your Home, Your Service, Your Future – diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging.

These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day.

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

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