Head of Training – Hospitality & Frontline Development
# Head of Training – Hospitality & Frontline Development **ManpowerGroup** · Kuala Lumpur · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role About the Role We are seeking an experienced training leader to lead a corporate training centre and strengthen the service capabilities of waiters, waitresses and frontline employees across the group. This role combines training strategy, hands-on delivery and team leadership. You will develop practical learning programmes that improve service standards, employee readiness and the overall guest experience. Key Responsibilities - Lead the corporate training centre, including training plans, programme delivery and performance monitoring. - Develop a structured training roadmap aligned with business needs and operational priorities. - Design and deliver programmes covering service standards, customer engagement, communication, product knowledge and frontline supervisory skills. - Establish onboarding and refresher training to prepare employees for their roles and maintain consistent service standards. - Work closely with HR and operations leaders to identify skills gaps and prioritise training needs. - Develop training materials, facilitator guides, practical assessments and standardised learning resources. - Coach trainers, supervisors and department leaders to strengthen on-the-job learning. - Assess training effectiveness through employee competency, workplace application and operational feedback. - Manage training schedules, resources, budgets and external training providers. - Maintain accurate training records and coordinate relevant HRD Corp documentation with HR. - Promote a culture of continuous learning, service excellence and accountability. Requirements - Minimum 8 years of relevant experience in training, learning and development, or hospitality operations with substantial training responsibilities. - HRDF/HRD Corp-accredited trainer. - Experience developing and delivering training for hospitality, food and beverage, or frontline service teams. - Strong leadership, training planning and programme management skills. - Confident facilitator who can engage employees at different levels. - Ability to translate operational needs into practical training programmes and measurable learning outcomes. - Fluent in Bahasa Malaysia and English, both spoken and written. - Experience managing a training centre or leading a training team would be an advantage. How to Apply Please submit your latest CV, including your relevant training experience, trainer accreditation, expected salary and notice period, through Indeed or email alexteoh@kingfisherintl.com . Only shortlisted candidates will be contacted. To help us manage applications efficiently, kindly submit your application online or by email and reserve telephone enquiries for the shortlisting stage. All applications will be treated confidentially. Pay: RM10,000.00 - RM18,000.00 per month Education: - Bachelor's (Preferred) Work Location: In person
Наблюдалась 2026-10-20, впервые 2026-10-15, источник — Indeed.