Head of Technology - Infrastructure & Security

The Head of Technology plays a critical part in defining and executing the organization’s plant network infrastructure, cybersecurity, ERP support, and IT operations strategy. This leadership role ensures technology platforms remain secure, reliable, scalable, and aligned with business objectives. The position oversees enterprise infrastructure, cloud environments, cybersecurity programs, disaster recovery, compliance initiatives, and IT service delivery while leading a technology team.

Essential JOB DUTIES

Essential job functions and duties include, but are not limited to, the following:

Hands-on systems administration and networking:

• Administer, configure, troubleshoot, and improve servers, virtualization, storage, Microsoft 365, Active Directory/Entra ID, cloud services, and coordinating assigned work with VC3.
• Own network architecture, and administration, including firewalls, switches, WI-FI, DNS, DHCP, remote connectivity, and connectivity among locations.
• Manage infrastructure upgrades, capacity, system availability, and lifecycle planning. Maintain current diagrams, configuration records, and technical procedures.
• Plan and document production changes, testing, maintenance windows, and rollback procedures in coordination with affected business leaders.

Team Development:

• Build, lead, develop and mentor an IT team. Foster a culture of accountability, innovation, and IT excellence.
• Establish performance goals and career development plans.
• Foster a culture of accountability, continuous improvement, and customer service.
• Manage relationships with vendors, consultants, and strategic technology partners.

Security Management :

• Lead the organization’s cybersecurity policies and risk management initiatives.
• Implement and maintain multifactor authentication, privileged-account controls, endpoint protection, encryption, and vulnerability remediation.
• Own backup coverage, retention, protection, and recovery procedures. Verify completion, resolve failures with VC3, and conduct documented restoration tests against agreed recovery objectives.

Vendor / Financial Management :

• Serve as the accountable internal owner of the VC3 relationship. Document contracted responsibilities, for server administration, monitoring, maintenance, backups, and escalation.
• Manage technology vendors, licensing, contracts purchases, and the infrastructure and security budgets.
• Establish secure network segmentation and controlled vendor access for manufacturing equipment, cameras, and other connected devices in partnership with Operations and equipment vendors.
• Maintain a prioritized infrastructure and security improvement plan and report service performance, significant risks, project progress, and spending to the CFO.

ERP Systems :

• Partner with the ERP Systems Analyst on hosting, identity, application connectivity, security reviews, and coordinated changes.

Asset Management :

• Maintain accurate records of hardware inventory, including PCs, laptops, and peripherals.

Compliance :

• Ensure that our IT systems comply with relevant regulations and standards, collaborating with the MSP to implement necessary controls.
• Support audits, customer security requests, and cyber insurance submissions with accurate records.

Technology Trends :

• Continuously being informed about the latest technological trends and assessing their potential impact on our IT systems, providing recommendations for adoption as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or abilities required for the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential job functions:

• Excellent verbal and written communication skills with the ability to communicate effectively with all levels in the organization. (Bilingual English/Spanish a plus).
• Outstanding problem solving, time management, interpersonal and customer service skills a must.
• Effective planning and organizational skills relating to co-managing IT providers, IT employees, projects, budgets, and implementation of cybersecurity controls.
• Effective presentation skills (one-on-one or in group settings).
• Proficient computer skills and knowledge applicable to the job (i.e., Microsoft Word, Excel, Power-Point, Internet, e-mail), as well as proficiency in the use of in-house programs and applications.
• Strong knowledge of production methods, systems, and continuous-improvement processes.
• Outstanding collaborative leadership skills regarding leading an IT team and working cross-functionally.
• Excellent customer-service skills and problem-solving skills, and the ability to handle multiple duties and assignments effectively and efficiently.
• Ability to adapt effectively to workplace changes and new job duties/responsibilities.

The appropriate knowledge, skills and abilities required for this position are achievable through the following combination of education, work experience, and training:

• Bachelor’s degree in computer science, Information Technology, or related field.
• Master’s degree in a related field a plus.
• 8 + years of progressive infrastructure or systems administration experience.
• 3-5 years of supervising technical staff or leading an IT team.
• Strong knowledge of enterprise networking, cloud technologies, cybersecurity frameworks, identity and access management, and disaster recovery.
• Excellent project management skills, proven experience developing and executing technology strategy.
• Exceptional communication and people skills.

This is an exciting opportunity to join a growing company.

Please send your resume to: careers@k1packaging.com or Barbara.Fasth@k1packaging.com

Benefits:

• Medical Insurance
• Dental insurance
• Vision Insurance
• Disability insurance
• Life insurance
• Flexible Spending
• 401(k) matching
• Tuition Reimbursement
• Paid time off

Pay: $170,000.00 - $190,000.00 per year

Work Location: In person