Head of Talent Acquisition APAC

LOCATION: SG – Singapore

TYPE:

WORK SHIFT:

POSTED: October 26, 2026

ID: JR0131364

Overview

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Head of Talent Acquisition APAC

We are seeking an experienced Head of Talent Acquisition APAC to lead high-volume recruitment delivery across the APAC region. This role is responsible for managing a team of 5-7 Talent Partners, driving hiring performance, and executing scalable talent acquisition strategies to meet ambitious growth and workforce planning objectives.

The successful candidate will have a proven track record of delivering recruitment results in fast-paced, high-growth environments, with experience leading large-scale hiring projects, workforce ramp-ups, and recruitment transformation initiatives. This individual will combine strong operational leadership with strategic workforce planning to ensure hiring targets are achieved while maintaining an exceptional candidate and stakeholder experience.

Key Responsibilities

• Lead, coach, and develop a team of Talent Partners, creating a high performance culture focused on quality, speed, and delivery.
• Own recruitment delivery across APAC, ensuring achievement of hiring targets and service level agreements.
• Develop and execute recruitment strategies to support large-scale, high volume hiring programs across multiple business functions.
• Partner with senior business leaders to understand workforce requirements and translate business priorities into talent acquisition plans.
• Drive project-based recruitment initiatives, including market expansions, workforce ramp-ups, new site launches, and business transformation programs.
• Establish clear team objectives, hiring metrics, and performance standards, using data and analytics to drive accountability and continuous improvement.
• Oversee end-to-end recruitment activities, including sourcing, assessment, selection, offer management, and onboarding support.
• Build and maintain strong talent pipelines for critical and high-demand roles.
• Leverage recruitment marketing, employer branding, and sourcing strategies to attract top talent in competitive markets.
• Ensure effective use of recruitment technology, market intelligence, and reporting tools to improve hiring outcomes.
• Monitor recruitment performance, identify risks, and implement solutions to improve quality, efficiency, and time-to-fill.
• Partner closely with HR and business stakeholders to ensure compliance with local employment legislation and company policies.
• Act as a trusted advisor to leaders on talent market trends, workforce planning, and recruitment best practices.

Requirements

• 8+ years of talent acquisition experience, including significant experience managing high-volume recruitment programs.
• 5+ years of people leadership experience, with demonstrated success leading teams of recruiters and driving hiring performance.
• Proven experience managing recruitment teams of 7-10 recruiters or larger.
• Strong track record of delivering against challenging hiring targets in APAC markets.
• Experience developing and executing recruitment project strategies, workforce ramp-ups, and large-scale hiring initiatives.
• Data-driven mindset with strong analytical and reporting capabilities.
• Excellent stakeholder management and influencing skills, with the ability to engage effectively with senior business leaders.
• Strong understanding of recruitment operations, workforce planning, talent attraction, and sourcing methodologies.
• Knowledge of local employment legislation and recruitment best practices across the region.
• Fluent English communication skills.
• Based in Quezon City, Philippines, or Singapore

Preferred

• Experience supporting BPO, shared services, technology, customer operations, or large-scale corporate hiring environments.
• Experience leading recruitment transformation, process improvement, or TA operating model projects.

Workplace Options

HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.